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ITIL® Master

ITIL® Master

Course Description

This certification program has been designed to enable candidates to outline an initial idea or “Proposal” for business improvement and demonstrate the effectiveness of the solution and its benefits to the business in a portfolio of information and evidence - the “Work Package”. The completion of these components is then verified and can be elaborated upon through a personal “Interview” with an assessment panel.

Course Outline

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Target Group

The target group for the ITIL® Master Certificate includes service management practitioners and consultants who are experienced at a higher level in the implementation, management, coordination and improvement of IT service management.


  • * To be eligible for the ITIL® Master Qualification, candidates must meet or fulfill the following entry criteria:
    • - Have reached the ITIL® Expert Level
    • - Have worked in IT service management for at least five years in leadership, managerial, or higher management advisory levels

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