Training Courses
MS OFFICE UTILITY TOOLS COURSES
Course Duration: 4 days
Course Benefits
This 3-day course provides a comprehensive overview of the three main MS Office applications. The main focus of the course will be ‘using the right tool for the job’. As each application is explored, participants will learn;
- Basic techniques
- Productivity tips and keyboard shortcuts.
- MS Office application best practices
Modules covered
- Microsoft Office Word 2007: Basic
- Microsoft Office PowerPoint 2007: Basic
- Microsoft Office Excel 2007: Basic
Who Should Attend
This course is for those that are new to the use of IT tools and want to acquire basic IT skills.
Learning Outcomes
After the training, participants
- Understand the basics of IT
- Know the different Office packages available in Office suite
- Be able to understand word, excel and PowerPoint environment
- Know how to format documents
- How to enter data into cells in excel
- How to create simple PowerPoint slides
Course Duration: 4 days
Course Benefits
Organizations depend on highly skilled employees to work effectively and efficiently to produce quality documents. This course is designed to improve productivity by leveraging the power of Microsoft Office 2007 applications. Throughout this course, participants will gain the skills to stand out in a competitive market by maximizing the innovative features and integration techniques required to streamline day-to-day tasks and enable better decision-making in the workplace.
Modules Covered
- Microsoft Office Word 2007: Intermediate
- Microsoft Office PowerPoint 2007: Intermediate
- Microsoft Office Excel 2007: Intermediate
- Microsoft Office Outlook 2007: Intermediate
Who Should Attend
Anyone interested in becoming proficient in the use of Microsoft Office 2007 tools for improved productivity.
Prerequisite
Experience with Microsoft Office applications at an introductory level is assumed.
Learning Outcome
- Implementing the TOC, headers and footers in Word 2007
- Analyzing data with PivotTables and PivotCharts in excel 2007
- Applying conditional formatting and SmartArt
- Refining the data with formulas in Excel 2007
- Creating PowerPoint presentations with Master layouts and design masters
- Securing documents using visible and invisible digital signatures and the Trust Center
- Understanding E-Mail Accounts in MS Outlook 2007
Course Duration: 2 days
Course Benefits
This Introduction to Microsoft Word 2016 training class is designed for students new to working with Microsoft Word in Windows. Students will learn to create, edit, format, and print Microsoft Word documents.
Who should attend?
Participants who have little or no familiarity with Microsoft Word 2016 or more experienced Word users who want to learn the topics covered in this course in the 2016 interface.
Modules Covered
- Creating a Microsoft Word Document
- The Ribbon
- The Backstage View (The File Menu)
- The Quick Access Toolbar
- Formatting Microsoft Word Documents
- Editing Documents
- Finalizing Microsoft Word Documents
- Microsoft Word New Features Since 2013
- New Features in Word
Learning Outcome
After completing this course, participants will be able to:
- Learn to create and edit Microsoft Word documents.
- Learn about the Ribbon.
- Learn about the File tab.
- Learn to create new documents and use Word templates.
- Learn to format Word documents.
- Learn to add page numbers, headers and footers, and spell and grammar check documents.
Course Duration: 2 days
Course Benefits
In this Introduction to Microsoft Excel 2016 training course, participants will create and edit basic worksheets and workbooks. This course is designed for students who want to gain the necessary skills to create, edit, format, and print basic Microsoft Excel 2016 worksheets.
Who should attend?
This course is intended for participants who have little or no familiarity with Microsoft Excel 2016 or more experienced Excel users who want to learn the topics covered in this course in the 2016 interface.
Modules covered
- Creating a Microsoft Excel Workbook
- The Ribbon
- The Backstage View (The File Menu)
- The Quick Access Toolbar
- Entering Data in Microsoft Excel Worksheets
- Formatting Microsoft Excel Worksheets
- Using Formulas in Microsoft Excel
- Working with Rows and Columns
- Editing Worksheet
- Finalizing Microsoft Excel Worksheets
- Microsoft Excel Features that Were New in 2013
- Features New in 2016
Learning Outcome
After completing this course, participants will be able to:
- Create basic worksheets using Microsoft Excel 2016.
- Perform calculations in an Excel worksheet.
- Modify an Excel worksheet.
- Modify the appearance of data within a worksheet.
- Manage Excel workbooks.
- Print the content of an Excel worksheet.
- Learn how to use handy features new in 2016.
Course Duration: 2 days
Course Benefits
This Introduction to PowerPoint 2016 training class is designed for students who are interested in learning the fundamentals needed to create and modify basic presentations using Microsoft Office PowerPoint 2016. Students will explore the PowerPoint environment and create a presentation. Students will format text on slides to enhance clarity and add graphical objects to a presentation and modify them. Students will also add tables and charts to a presentation to present data in a structured form and then finalize a presentation.
Modules Covered
- Creating a PowerPoint Presentation
- The Ribbon.
- The Quick Access Toolbar
- The Backstage View (The File Menu)
- Formatting Microsoft PowerPoint Presentations
- Working with Images
- Working with Tables and Charts
Who should attend?
This course is intended for participants who have little or no familiarity with Microsoft PowerPoint 2016 or more experienced Word users who want to learn the topics covered in this course in the 2016 interface.
Learning Outcome
After completing this course, participants will be able to:
- Start and end a PowerPoint session.
- Edit a presentation.
- Create different types of slides.
- Use the Outline tab.
- Add Clipart to a slide.
- Format slides and use templates.
- Use the Slide Sorter to reorganize a presentation.
- Apply Tables and Charts to a presentation.
- Print various components of a presentation.
- Run a slide show.
Course Duration: 2 days
Course Benefit
This Microsoft Outlook training class introduces the 2016 interface and gets students up and running quickly working with messages, calendars, and contacts.
Modules Covered
- The Outlook 2016 Interface
- Performing Popular Tasks in Outlook 2016
- Working with Messages
- Working with the Calendar
- Organizing Contacts
- New Features in Outlook 2016
Who should attend?
This course is intended for students who have little or no familiarity with Microsoft Outlook 2016 or more experienced Word users who want to learn the topics covered in this course in the 2016 interface.
Learning Outcome
After completing this course, students will be able to:
- Work with new features in Outlook
- Work with the Ribbon, Tabs, Groups, and Commands.
- Work with the Backstage View.
- Set up accounts and work with messages.
- Work with calendars and contacts.
- Use the Tell Me feature and other new features in 2016
Course Duration: 2 days
You Will Learn How To
- Utilize Microsoft Access 2007 to design robust database applications
- Apply Form, Table, Report and Query wizards to quickly build database applications
- Create and integrate macros into your applications
- Quickly modify forms and reports with selective filtering, sorting and grouping
- Implement advanced Access reporting features
- Link to SharePoint and SQL Server data systems
Course Benefits
Databases form the core of an organization's information infrastructure. Microsoft Access 2007 is a powerful visual tool with which to design and develop database applications. This hands-on course provides experience with the features and functionality of Access 2007. You learn to develop and support robust Access systems, manipulate and query data, develop forms, design sophisticated data analysis reports, and upsize Excel spreadsheets.
Who Should Attend
Anyone who needs to manipulate, analyze or report on organizational data.
Prerequisite
Familiarity with databases or macros
Hands-On Training
Throughout this course, you gain real-world experience building components of a database inventory system. Extensive hands-on exercises include:
- Building a Microsoft Access database
- Establishing indexes and data relationships
- Implementing Form and Query wizards
- Automating tasks with macros
- Creating preformatted and custom reports
- Developing complex Access reports
- Limiting Query record set results
- Handling the On-No-Data event in reports
Course Duration: 2 days
Course Benefit
This class is designed for SharePoint team members and end users who need to know how to use the team collaboration, document management and social features of Microsoft SharePoint 2016. This class features live inline interactive labs where the participant interacts with both SharePoint and other participants.
Who Should Attend
- SharePoint end users.
- SharePoint Site Owners and Power Users who will be attending a SharePoint 2016 Site Owner class.
- SharePoint administrators and developers.
Course Module
- SharePoint Overview
- Accessing SharePoint
- SharePoint Libraries
SharePoint Lists - SharePoint Search
SharePoint Social Features - Newsfeed
- One Drive for Business
Learning Outcome
After completing this course, participants will be able to:
- Navigate SharePoint sites.
- Manage content in lists and libraries.
- Create and edit Alerts.
- Collaborate using Tasks lists, Calendars and Document libraries.
- Work with libraries, including upload, download, editing, content approval, check out/in and versioning.
- Use the SharePoint social features.
- Use OneDrive for Business.
Course Duration: 2 days
Course Benefit
Participants in this Intermediate Word 2016 training class should already be able to create, edit, and print Word 2016 documents on Windows. In this Word 2016 class, participants will learn advanced formatting, use Word 2016 drawing tools, create and manage tables, and work with column layouts.
Who Should Attend
This course is intended for participants who have basic skills with Microsoft Word 2016 who want to learn intermediate-level skills or participants who want to learn the topics covered in this course in the 2016 interface.
Course Module
- Advanced Formatting
- Working with Tables
- Working with Images
- Page Layout
- Working with Illustrations
- Viewing Your Documents
- New Features Since 2013
Learning Outcome
After completing this course, students will be able to:
- Learn to use Word 2016's advanced editing tools.
- Learn to work with images, including placing and sizing images, wrapping text around images, and using borders and effects.
- Learn to adjust page orientation and layout.
- Learn to work with columns.
- Learn to work with page and section breaks.
- Learn about document views, using the navigation pane, and viewing multiple windows.
Course Duration: 2 days
Course Benefit
This Intermediate Microsoft Excel 2016 training class is meant for participants who want to advance their skill set by learning to work with advanced formulas, lists, and illustrations. Participants will also work with charts and advanced formatting including styles.
Who Should Attend
This course is intended for participants who have little or no familiarity with Microsoft Excel 2016 or more experienced Excel users who want to learn the topics covered in this course in the 2016 interface.
Course Module
- Advanced Formulas
- Working with Lists
- Working with Illustrations
- Visualizing Your Data
- Working with Tables
- Advanced Formatting
- Microsoft Excel Features that Were New in 2013
- Features New in 2016
Learning Outcome
After completing this course, participants will be able to:
- Learn to use formulas and functions.
- Create and modify charts.
- Convert, sort, filter, and manage lists.
- Insert and modify illustrations in a worksheet.
- Learn to work with tables.
- Learn to use conditional formatting and styles.
Course Duration: 2 days
You Will Learn How To
- Develop distributable applications with Microsoft Access 2016
- Incorporate design requirements to enhance application functionality
- Customize applications by dynamically setting properties and executing methods
- Assemble expressions into VBA statements using variables and intrinsic functions
- Control program flow with loops and decision-making logic
- Apply Data Access Objects (DAO) to incorporate business rules
Course Benefits
Getting the most out of your organization's databases can require expanding the capabilities of your applications. Microsoft Access 2016 provides the tools to build custom applications for department, work- group or enterprise-wide use that can decrease the time and effort needed to accomplish business objectives. In this course, you gain the skills necessary to develop, integrate and customize Access applications.
Who Should Attend
Those planning to create and support business solutions with Microsoft Access.
Prerequisite
- Access 2016 introductory or foundation course
- Programming knowledge
Hands-On Training
Extensive hands-on exercises, centered around a single case study, provide you with practical experience programming Access. Exercises include:
- Adapting business requirements into macros and VBA code
- Exploiting Forms and controls by manipulating properties and executing methods
- Empowering your code using built-in functions
- Incorporating logic and iteration statements
- Programming Data Access Objects to manipulate data at the code level
- Implementing error-handling code
Duration: 2 days
Course Benefit
This course builds upon basic Microsoft Access skills to help students become power users. In this advanced Microsoft Access 2016 course, students will delve deeper into the program by studying a dozen different topics. Modules in this course cover how to manage data and data entry; create forms, macros, and dialog boxes; create and use SQL queries; split databases; and much more.
COURSE OUTLINE
- Managing Data
- Advanced Table Tasks
- Managing Data Entry in Tables
- Creating Sub forms
- Creating Navigation Forms
- Advanced Query Tasks
- Creating Modall Dialog Boxes
- Splitting the Database
- Using Access with SharePoint Server
- Creating Basic Macros
- Advanced Macro Tasks
- Using Visual Basic for Applications
Course Duration: 3 days
You Will Learn How To
- Read Excel, database and text data files
- Enter data directly into the Data Editor Window
- Define variable attributes and labels
- Work with multiple data sources
- Summarize individual variables
- Modify data values
- Describe relationships between variables: Crosstabs
Course Benefit
Get up to speed in SPSS quickly and easily in this three-day course. The course guides you through the fundamentals of using SPSS for typical data analysis process. Learn the basics of read data, data definition, data modification, and data analysis and presentation of your results. See how easy it is to get your data into SPSS so that you can focus on analyzing the information. In addition to the fundamentals, learn shortcuts that will help you save time. SPSS is the best package for organizations working with millions of data on daily basis.
Who Should Attend
- Anyone with little or no experience of using SPSS for Windows.
- Those new to using a statistical package for data analysis.
- Recommended for those considering purchasing SPSS for Windows.
Prerequisite
Working knowledge of Windows Environment and windows features. SPSS working experience is not necessary, though a basic understanding of purpose and functions of the software may be helpful. No statistical background is necessary!
Course Duration: 5 days
You Will Learn How To
- Build databases, queries and reports for SQL Server 2016
- Create and manage databases with SQL Server Management Studio
- Generate Transact-SQL statements for data retrieval and modification
- Implement security and back up databases to protect critical data
- Configure merge replication and handle data conflicts
- Explore business intelligence solutions using Integration, Analysis and Reporting Services
Course Benefits
SQL Server 2016 offers a robust architecture for enterprise data management, developer productivity, and business intelligence. This course provides the knowledge and practical skills needed to maximize the benefits of SQL Server 2016. You gain a solid foundation on which to build essential SQL Server development and administrative skills, including creating databases, generating Transact-SQL statements and implementing security.
Who Should Attend
Those who are new to SQL Server, as well as those evaluating SQL Server 2016
Prerequisite
Familiarity with relational databases
Hands-On Training
Exercises throughout the course reinforce the knowledge you gain in class, including:
- Installing SQL Server 2016
- Creating databases with SQL Server Management Studio
- Adding primary and foreign key constraints to tables
- Retrieving and joining data from tables
- Simplifying data access using views
- Defining a database maintenance plan
- Backing up databases to protect against disasters
- Automating administrative jobs with SQL Server Agent
- Importing data from text files using SSIS
Course Duration: 5 days
You Will Learn How To
- Administer SQL Server 2016 with SQL Server Management Studio and Transact-SQL
- Create and manage databases, transaction logs and database snapshots
- Implement login and database security and manage permissions
- Develop a backup and recovery strategy
- Manage complex multistep jobs with SQL Server Agent
- Deploy and manage transactional replication
Course Benefits
Administration of your organization's SQL Server databases requires taking advantage of the scalability, availability, and security features of SQL Server 2016. This course offers extensive experience using SQL Server 2016 tools to install SQL Server, create and modify storage structures, back up and recover databases, and manage security.
Who Should Attend
Database Administrators, Data officers and those interested in SQL Server administration
Prerequisite
- Database Basics
- SQL Server 2005 Comprehensive Introduction or equivalent experience
- working knowledge of computers and a familiarity with Windows Server 2003
Hands-On Training
Throughout this course, a series of extensive hands-on exercises provides you with practical experience administering SQL Server 2016. Exercises include:
- Administering SQL Server 2016 with graphical tools and Transact-SQL
- Creating databases
- Implementing security for logins, databases and objects
- Backing up and restoring databases
- Recovering the master database
- Maintaining a hot standby server with mirroring
- Configuring Database Mail
- Managing transactional replication
Course Duration: 5 days
You Will Learn How To
- Leverage SQL Server 2005 Reporting Services to produce sophisticated reports
- Author robust reports that extract business intelligence out of your data
- Extract relevant report data using parameters and filters
- Render interactive reports with drill-down and drill-through features
- Deploy reports to a Report Server for centralized access and administration
- Secure reports in the Reporting Services environments
Course Benefits
The ability of an organization to deliver business-critical reports to customers, partners, suppliers and employees is a vital component of remaining competitive. SQL Server Reporting Services augments SQL Server and other database management systems to meet these demanding requirements. In this course, you gain the knowledge and skills to write robust reports, mine important data and deliver reports for centralized access and administration.
Who Should Attend
Those designing, creating or delivering reports from a database with SQL Server 2005 Reporting Services.
Prerequisite
Previous exposure to any database system or spreadsheet will be of advantage.
Hands-On Training
Throughout this course, you gain extensive experience creating and managing reports using Reporting Services. Exercises include:
- Authoring free-form reports including images, calculated fields and groups
- Implementing advanced navigation using drill down, drill through and document maps
- Deploying reports manually and automatically
- Creating cached instances, snapshots and subscriptions
- Configuring and testing security on report items
- Building and applying a currency converter function
Course Duration: 5 days
You Will Learn How To
- Build and manage SQL Server 2008 databases
- Retrieve and manipulate data with SQL queries
- Integrate SQL Server with .NET, Microsoft Office and XML
- Secure and monitor databases with Management Studio
- Replicate data over multiple servers with merge replication
- Transform data into strategic information using Business Intelligence processes
Course Benefits
SQL Server 2008 offers a progressive and powerful way to manage your organization's information. A robust and scalable enterprise solution, SQL Server 2008 extends the features of SQL Server 2005 and improves application development time and cost management. This hands-on course provides a solid foundation on which to build essential SQL Server development and administrative skills, including creating databases, generating Transact-SQL statements, implementing security and replicating data over multiple servers.
Who Should Attend
Those who are new to Microsoft SQL Server
Prerequisite
Familiarity with relational databases is helpful.
Hands-On Training
Throughout the course, you gain extensive experience with SQL Server 2008. Practical exercises include:
- Installing SQL Server 2008
- Creating tables and constraints
- Manipulating data with SQL
- Integrating SQL Server with Office
- Securing access to SQL Server from intruders
- Backing up databases to prevent disasters with the Maintenance Plan Wizard
- Replicating data between multiple databases
- Rendering a report with Reporting Services
Course Duration: 5 days
You Will Learn How To
- Administer SQL Server 2008 with SQL Server Management Studio and Transact-SQL
- Build databases and upgrade from prior versions
- Secure the server through logins and permissions management
- Automate administrative activities with SQL Server Agent multistep jobs
- Perform routine maintenance to correct fragmentation and database corruption
- Identify problems and monitor server health
Course Benefit
SQL Server 2008 provides a robust platform that enables organizations to run their most demanding, mission-critical applications. It is essential that database administrators know how to manage this complex platform correctly. This hands-on course provides you with the skills you need to install SQL Server, create and modify storage structures, manage security, and back up and recover databases.
Who should attend
Those responsible for administering SQL Server 2008
Requirements
A basic knowledge of SQL Server 2008 or experience is required.
Hands-On Training
Throughout this course, a series of extensive hands-on exercises provides you with practical experience administering SQL Server 2008. Exercises include:
- Administering SQL Server 2008 with graphical tools and Transact-SQL
- Creating databases
- Implementing security for logins, databases and objects
- Backing up and restoring databases
- Managing transaction logs
- Configuring Database Mail
- Carrying out routine database maintenance
- Monitoring server health
Course Duration: 5 days
You Will Learn How To
- Leverage SQL Server 2008 Reporting Services to extract business intelligence from your data
- Design reports and display your data graphically with enhanced visualization features
- Integrate parameters, filters and interactive components into report design
- Deploy and deliver relevant reports across the entire enterprise through Report Server and SharePoint
- Safeguard reports with Windows Authentication
- Easily create reports on demand with Model Designer and Report Builder
Course Benefits
SQL Server 2008 Reporting Services meets demanding requirements by providing a powerful and versatile reporting platform of data on SQL Server, Oracle or any other database system. In this course, you learn how to glean business intelligence from your data. In addition, you gain the knowledge and skills to produce compelling reports with enhanced visualization features, and deliver the reports through organization portals.
Who Should Attend
Those designing, creating, or delivering reports from relational databases with SQL Server 2008.
Prerequisite
Previous exposure to any database system or spreadsheet data.
Hands-On Training
Throughout this course, you gain extensive experience creating and managing reports using Reporting Services. Exercises include:
- Producing customized reports with expressions
- Employing Tables to produce new report formats
- Leveraging advanced reporting charts
- Creating cached instances, snapshots and subscriptions
- Deploying reports to the Report Server
- Configuring and testing security on report items
- Creating report models to empower users with ad hoc reporting
Course Duration: 5 days
You Will Learn How To
- Migrate and transform data using SQL Server Integration Services (SSIS)
- Upgrade DTS packages and perform imports and exports
- Assemble tasks to perform complex data migrations
- Enhance package functionality with scripting
- Extract, Transform and Load (ETL) data
- Integrate Business Intelligence components
Course Benefits
In order to improve business intelligence capabilities, organizations must effectively and securely manage data migration across a myriad of platforms. In this course, you gain the skills to automate complex migration tasks and audit the success or failure of migration processes. You learn to solve data management problems by creating dynamic packages for migrating, processing, and reporting on data for business intelligence.
Who Should Attend
SQL Server developers, administrators and analysts who need to migrate and transform data among diverse platforms.
Prerequisite
A basic knowledge of databases, SQL and scripting is helpful.
Hands-On Training
During this course, participants will perform extensive hands-on exercises that provide in-depth experience. Exercises include:
- Upgrading packages with the DTS Migration Wizard
- Converting data among heterogeneous sources: Oracle, Access and others
- Manipulating package variables with scripting
- Handling errors and managing exception rows
- Administering the storage, security and execution of packages
- Writing data to multiple destinations with multicasting
Course Duration: 5 days
You Will Learn How To
- Leverage SQL Server Analysis Services to produce Business Intelligence solutions
- Create and deploy multidimensional data cubes
- Extend hierarchies and exploit advanced dimension relationships
- Build custom solutions with MDX
- Implement Key Performance Indicators (KPIs) to monitor business objectives
- Make smarter business decisions with data mining techniques
Course Benefits
With the current explosion of data in today's enterprise environment, traditional methods of querying and reporting on information are no longer sufficient. This course provides the knowledge and skills to analyze and discover trends in your data warehouse. You learn to create On-Line Analytical Processing (OLAP) cubes using Business Intelligence tools and leverage the Analysis Services administrative tools to better manage and maintain your data.
Who Should Attend
Those designing, creating or developing analysis cubes from a database
Prerequisite
A working knowledge of relational databases
Hands-On Training
Throughout this course, you gain extensive experience with SQL Server Analysis Services. Practical exercises include:
- Creating and deploying a cube
- Building aggregations with the Aggregation Design Wizard
- Automating cube processing with an XMLA script
- Configuring many-to-many dimension relationships
- Implementing an action to open a Reporting Services report
- Retrieving data using MDX
- Configuring cell-level security
Course Duration: 2 days
Course Description:
Microsoft Publisher is used for desktop publishing. This course gives instruction on setting page layout, using rulers and guides for arrangement, working with text, format objects, pictures, packing and unpacking publications. This will allow you to make publications easily for your organization.
Course Outline
- Getting familiar with MS Project 2016
- Creating a Basic Publication
- Modifying a Publication's Layout and Structure
- Editing Content in a Publication
- Formatting a Publication
- Formatting Pictures in a Publication
- Preparing a Publication for Distribution
HUMAN CAPITAL MANAGEMENT COURSES
Course Duration: 4 days
Course Description
Are your organizations Talent acquisition and management strategy ensuring you the ability to employ and retain key staff members, with resulting success for your organization? Through an in-depth exploration of the challenges and complexities attached to talent management and succession planning, this training programme will assist you in gaining the skills and principles required to draft and implement a successful Talent Management and Succession Planning policy. Appointment and retention of talent support the business objectives of an organization. It builds both internal and external relationships and it reduces business costs attached to a high staff turnover. This training course will provide techniques on how to set up performance management systems, retain scarce skills in your organization, how to do succession planning to increase organizational performance and how to identify and grow talent.
What you will learn
- Knowing what the minimum revenue numbers have to be to just survive
- How to extrapolate revenue numbers to achieve profit targets
- Forecasting sales and gross profit with consideration towards all the various internal and external factors that are relevant to the forecast
- How to optimize the organization’s budgeting ability to anticipate possible changes
Who Should Attend
- Corporate Services Managers
- Transformation Managers
- Human Resources Managers
Course Outline:
- Understanding the challenges of talent management
- Practical measures to address the risk of talent flight
- Developing a talent management strategy
- Motivational tools for employee management
- The role of leadership in managing talent
TECHNICAL COURSES
Course Duration: 5 days
Course Description
This five-day ICND 1 or ICND Part 1 is the first part in the two-part updated Cisco ICND curriculum. In this comprehensive five-day course students will gain an understanding of the operation of modern TCP/IP networks built with Cisco hardware. Learn the commands and techniques used to troubleshoot host connections, interact with Cisco switches and routers, backup and restore configuration files, and manage network equipment.
Delivery Method: Instructor led, group-paced, classroom-delivery learning model with structured hands-on activities.
Course Objectives
Upon successful completion of this course, students will be able to:
- Describe how networks function, identify major components, function of network components, and the Open System Interconnection (OSI) reference model.
- Using the host-to-host packet delivery process, describe issues related to increasing traffic on an Ethernet LAN and identify switched LAN technology solutions to Ethernet networking issues.
- Describe the reasons for extending the reach of a LAN and the methods that can be used with a focus on RF wireless access.
- Describe the reasons for connecting networks with routers and how routed networks transmit Data through networks using TCP/IP.
- Describe the function of Wide Area Networks (WANs), the major devices of WANs, and configure PPP encapsulation, static and dynamic routing, PAT and RIP routing.
Participants Requirement
- Basic computer literacy.
- Basic Windows navigation skills.
- Basic Internet usage skills.
Course Outline
- Building a Simple Network.
- Ethernet Local Area Networks (LANs).
- Wireless Local Area Networks (WLANs).
- Local Area Networks Connections.
- Wide Area Networks.
- Network Environment Management.
- Capstone Lab: Re-Configuring the Branch Network
- Basic e-mail usage skills
Course Duration: 5 days
Course Description:
This course addresses the integration of routing and switching technologies to create an efficient campus network. Design, build, and configure a network with device and link redundancy for high reliability, while maintaining the performance to meet today's demanding application requirements, such as voice, video, and secure wireless technologies.
You Will learn how to-
- Choose and configure the necessary Layer 2 and 3 protocols and features to guarantee constant access.
- Optimize a network's convergence times in the event a physical path fails.
- Get more bandwidth between network devices by configuring Ether Channel.
- Configure and troubleshoot HSRP, convergence of voice, video and data in a real-time environment and QoS.
- Configure basic security options such as 802.1x, Port security, BPDU guard, and DHCP spoof attack prevention.
Course Objectives:
- Create VLANs
- Propagate VLAN information with VTP
- Manage Redundant Links with Spanning Tree
- Enable InterVLAN Routing
- Improve IP Routing performance with Multilayer Switching
- Implement HSRP for Fault Tolerant Routing
- Implement secure wireless connectivity into the campus topology
- Use QoS to meet the service levels required by applications
- Secure the network and eliminate unwanted traffic
Audience
Networking professionals who are implementing Cisco's Catalyst Switching technology and anyone pursuing Cisco Career Certification
Prerequisites
ICND1 and ICND2, or CCNA Boot Camp, or equivalent experience
Course Outline
- Introduction to Networks
- Defining Virtual Networks (VLANs)
- Implementing Spanning Tree
- Implementing InterVLAN Routing
- Implementing High Availability in a Campus Environment
- Wireless Client Access
- Configuring Campus Switches to Support Voice
- Minimizing Service Loss and Data Theft in a Campus Network
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Course Duration: 5 days
Course Description:
In this comprehensive 5-day, Authorized Cisco course, students will develop an advanced set of skills to help optimize the configuration and deployment of a Cisco router-based internetwork. Learn the complex concepts and commands necessary to configure Cisco routers for scalable operation in large and/or growing internetworks. Whether your goal is to take your Cisco routing skills to the next level or to achieve CCNP or CCIP certification, this is the right course for you.
Course Objectives
- Upon completion of this course, you should be able to:
- Converged network requirements of various network and networked applications within the Cisco network architectures
- Advanced IP address configuration techniques to optimize your network
- Implement and verify EIGRP operations
- Build a scalable multi-area network with OSPF
- Configure integrated IS-IS in a single area
- Manipulate routing and packet flow
- Implement and verify BGP for enterprise ISP connectivity
- Implement and verify multicast forwarding using PIM and related protocols
- Network reconfiguration to adapt to new technologies, including IPv6
- How IPv6 functions in order to satisfy the increasingly complex requirements of hierarchical addressing
- IPv6 routing protocols
Audience
This course is designed for Network administrators, network specialists and technicians who configure and support large internetworks, and individuals seeking CCNP, CCIP, and CCDP certifications.
Prerequisites
- CCNA certification or familiarity with internetworking technologies and the ability to perform basic configuration of Cisco routers
- Knowledge of IP, including the ability to perform IP subnetting on non-octal boundaries, to configure IP standard and extended access lists, distance vector routing protocol operation and configuration, and serial interface configuration, and to interpret a Cisco routing table
- ICND1 and ICND2 or CCNA Boot Camp v2
Course Outline
- Network Requirements
- Configuring EIGRP
- Configuring OSPF
- The IS-IS Protocol
- Manipulating Routing Updates
- Configuring Basic BGP
- Implementing IP Multicast
- Implementing IPv6
Course Duration: 5 days
Course Description
This course is designed as an Introduction to Linux and the Gnome desktop for a professional who needs to learn the basics about the Linux operating system.
Students will learn how to log in and out of Linux and will learn how to effectively use windows and desktops. In addition, students will use the Gnome environment to manage Information, work with Linux programs, customize the desktop, and access and browse the Web. Students will also have opportunity to explore the command line, which is an alternative environment for working with Linux.
You will Learn How to
- Log in and log out of Linux, identify the components of the Linux desktop, and access basic Linux features.
- Control multiple windows and move among desktop areas.
- Use the File Manager to manage files and directories.
- Work with a variety of applications that are included with the Red Hat Linux distribution and use common program techniques.
- Gain experience working in the Linux command line environment.
- Customize the Linux desktop to best suit their needs.
- Access the Internet and use the basic functions of the Netscape Communicator environment.
Course Benefits
Participants will learn how to use the Linux environment to locate and manage information, work with Linux programs, customize the desktop, access and browse the Web.
Prerequisites
There are no prerequisite courses required for this course; however, it would be helpful to have a basic knowledge of computer operations, including an understanding of the function of operating systems. No Linux knowledge is assumed.
Course Outline
- Working With Windows and Desktop
- Managing Files in Linux
- Understanding Linux Applications
- The Command Line Environment
- Customizing Linux Settings
- Using Linux to Browse the Web
Course Duration: 3 days
Course Description
The objective of this course is to provide a comprehensive introduction to the UNIX operating system.
At the end of the course delegates will have the fundamental skills required to login to a Unix system, manage files and directories, use Unix commands and manage processes, use an editor, access the electronic mail facility and create simple shell scripts.
Prerequisites:
Delegates should be computer literate and familiar with the basic usage of an operating system, although no prior knowledge of UNIX is required.
Course Outline
- Introduction to UNIX
- Executing UNIX Commands
- Using Electronic Mail
- The UNIX File system
- Accessing Files
- Redirection
- File Management
- Permissions
- Linking files
- Printing
- Sorting the Contents of Files
- Other Unix File Utilities
- Combining Unix Commands and Utilities
- Finding Files
- Finding patterns in files
- The Unix editors
- Introduction to Bourne & Korn Shells
- Processes
- Shell Script Basics
Course Duration: 3 days
Course Description:
To become successful in the field of Information Technology, basic knowledge of how computers relate within and outside is very key. CompTIA A+ credential is the perfect entry into an IT career, and business owners who employ CompTIA A+ certified technicians notice an increase in revenue, customer satisfaction and employee retention. CompTIA A+ Certification is awarded by CompTIA (Computing Technology Industry Association) and signifies the competency achieved in configuring and troubleshooting PC hardware and software (Operating Systems).
In this course, students will install, upgrade, repair, configure, optimize, troubleshoot, and perform preventative maintenance on basic personal computer hardware and operating systems.
Course Objectives
- Upon successful completion of this course, the student will be able to:
- Distinguish hardware components of personal computers and install field-replaceable components
- Troubleshoot computer problems, repair field-repairable components, and perform maintenance tasks.
- Understand operating system concepts, and install and maintain multiple versions of Windows operating systems.
- Understand networking fundamentals of wired and wireless systems.
- Understand basic security concepts and technologies.
- Understand safety and environmental issues when working with computer systems and employ effective communication procedures with customers and peers.
Course Outline
- Personal Computer Components
- Operating System Fundamentals
- PC Technician Professional Best Practices
- Installing and Configuring Peripheral Components
- Installing and Configuring System Components
- Maintaining and Troubleshooting Peripheral Components
- Troubleshooting System Components
- Installing and Configuring Operating Systems
- Maintaining and Troubleshooting Microsoft Windows
- Network Technologies
- Supporting Laptops and Portable Computing Devices
- Supporting Printers and Scanners
- Personal Computer Security Concepts
Supporting Personal Computer Security
Course Duration: 3 days
Course Description:
CompTIA Security+® design for professionals which their job responsibilities include securing network services, network devices, and network traffic. It is also the main course you will take to prepare for the CompTIA Security+ (2011 Edition) Certification examination (exam number SY0-301). In this course, you will build on your knowledge and professional experience with computer hardware, operating systems, and networks as you acquire the specific skills required to implement basic security services on any type of computer network.
The Security+ Certification offering is designed for the individual interested in obtaining CompTIA's vendor-neutral, industry-standard, entry-level IT Security credential, in order to pursue or advance a career as a computer security professional, or enhance any IT career role that has security implications. The Security+ course of study is also appropriate as a prerequisite to the CISSP or other advanced course of study.
Security+ Certification Prep is the first course in the Certificate in Information & Network Security program.
Prerequisites
Basic Windows skills and fundamental understanding of computer and networking concepts are required. CompTIA A+ and/or Network+ certification or equivalent knowledge, and some practical industry experience in networking are strongly recommended.
Course Outline
- Mitigating threats
- Cryptography
- Authentication
- User- and role-based security
- Peripheral security
- Public key infrastructure
- Application and messaging security
- Ports and protocols
- Network security
- Wireless security
Course Duration: 5 days
Course Description:
This class will immerse you into an interactive environment where they will be shown how to scan, test, hack and secure their own systems. The lab intensive environment gives each participant in-depth knowledge and practical experience with the current essential security systems. Participant will begin by understanding how perimeter defences work and then be lead into scanning and attacking their own networks, no real network is harmed. Also learn how intruders escalate privileges and what steps can be taken to secure a system. Will also learn about Intrusion Detection, Policy Creation, Social Engineering, DDoS Attacks, Buffer Overflows and Virus Creation. When a student leaves this intensive 5--day class they will have hands on understanding and experience in Ethical Hacking.
Who Should Attend
This course will significantly benefit security officers, auditors, security professionals, site administrators, and anyone who is concerned about the integrity of the network infrastructure.
You Will learn how to:
- Understand how intruders escalate privileges.
- Understand Intrusion Detection, Policy Creation, Social Engineering, DDoS Attacks, Buffer Overflows and Virus Creation.
- Understand Ethical Hacking.
Prerequisites:
Prior to attending this course, you will be asked to sign an agreement stating that you will not use the newly acquired skills for illegal or malicious attacks and you will not use such tools in an attempt to compromise any computer system, and to indemnify EC-Council with respect to the use or misuse of these tools, regardless of intent. Not anyone can be a student - the Accredited Training Centers (ATC) will make sure the applicants work for legitimate companies.
Course Outline:
- Introduction To Ethical Hacking
- Footprinting And Reconnaissance
- Scanning Networks
- Enumeration
- System Hacking
- Trojans And Backdoors
- Viruses And Worms
- Sniffers
- Social Engineering
- Denial Of Service
- Session Hijacking
- Hijacking Webservers
- Hacking Web Applications
- SQL Injection
- Hacking Wireless Networks
- Evading Ids, Firewalls, And Honeypots
- Buffer Overflow
- Cryptography
- Penetration Testing
Course Duration: 5 days
Course Description:
It provides the networking, security, and system administration information that you need to implement a Windows Server infrastructure. It covers the basics of installation and configuration, storage, network infrastructure, network components, network protocols, server roles, Active Directory Domain Services (AD DS), Group Policy, IT security, server security, network security, security software, monitoring server performance, and maintaining a Windows Server.
Audience
Students for this course are just starting their Information Technology (IT) careers or want to change careers into Windows Server technologies. This fundamental knowledge and skills can be used by home computer users, small business owners, academic students, information workers, technical managers, help desk technicians, or students who want to cross train from another technology.
This course is a first step in preparing for a job in IT or as prerequisite training before you start the Microsoft Certified System Administrator (MCSA) training and certification path.
Course Benefit
- Perform a local media-based installation of Windows Server 2016.
- Select appropriate storage technologies and configure storage on a Windows Server.
- Describe fundamental network components and terminology so you can select an appropriate network component.
- Implement a network by selecting network hardware components and technologies and determine the appropriate network hardware and wiring components for a given situation.
- Describe the protocols and services within the Transmission Control Protocol/Internet Protocol (TCP/IP) suite of protocols and implement IPv4 within a Windows Server environment.
- Describe and implement server roles.
- Implement and configure an Active Directory Domain Service (AD DS) forest.
- Describe the concept of defense-in-depth and determine how to implement this approach with Windows Server.
- Identify the security features in Windows Server that help to provide defense-in-depth.
- Identify the network-related security features in Windows Server to mitigate security threats to your network.
- Identify and implement additional software components to enhance your organization’s security.
- Monitor a server to determine the performance level.
- Identify the Windows Server tools available to maintain and troubleshoot Windows Server.
Course Outline
- Installing and Configuring Windows Server 2016
- Implementing Storage in Windows Server
- Understanding Network
- Connecting Network
- Implementing TCP/IP
- Implementing Windows Server Roles
- Implementing Active Directory
- Implementing IT Security Layers
- Implementing Security in Windows Server
- Implementing Network Security
- Implementing Security Software
- Monitoring Server Performance
- Maintaining Windows Server
Prerequisite
A basic knowledge of general computing concepts. Some experience working with Windows Client operating systems such as Windows 7 or Windows 8
Course Duration: 5 days
Course Description
We designed this course to enable new users to learn how to Configure and Troubleshoot Windows Server 2008 Active Directory Domain services. This course is Instructor-led, group-paced, classroom-delivery learning model with structured and unstructured, hands-on activities. Performance-Based Objectives, Lesson objectives help students become comfortable with the course, and also provide a means to evaluate learning.
Course Outline
- Implementing Active Directory Domain Services
- Configuring Domain Name Service for Active Directory Domain Services
- Configuring Active Directory Objects and Trusts
- Configuring Active Directory Sites and Replication
- Creating and Configuring Group Policy
- Configuring User Environments Using Group Policy
- Implementing Security Using Group Policy
- Implementing an Active Directory Domain Services Monitoring Plan
- Implementing an Active Directory Domain Services Maintenance Plan
- Troubleshooting Active Directory, DNS, and Replication Issues
- Troubleshooting Group Policy Issues
Implementing an Active Directory Domain Services Infrastructure
Course Duration: 5 days
Course Description
We designed this course to enable new users to learn how to Configure and Troubleshoot Windows Server 2016 Active Directory Domain services. This course is Instructor-led, group-paced, classroom-delivery learning model with structured and unstructured, hands-on activities. Performance-Based Objectives, Lesson objectives help students become comfortable with the course, and also provide a means to evaluate learning. Upon successful completion of this course, students will be able to:
Course Outline
- Implementing Active Directory Domain Services
- Configuring Domain Name Service for Active Directory Domain Services
- Configuring Active Directory Objects and Trusts
- Configuring Active Directory Sites and Replication
- Creating and Configuring Group Policy
- Configuring User Environments Using Group Policy
- Implementing Security Using Group Policy
- Implementing an Active Directory Domain Services Monitoring Plan
- Implementing an Active Directory Domain Services Maintenance Plan
- Troubleshooting Active Directory, DNS, and Replication Issues
- Troubleshooting Group Policy Issues
Implementing an Active Directory Domain Services Infrastructure
Course Duration: 5 days
Course Description:
Get hands-on instruction and practice configuring advanced Windows Server 2016, including Windows Server 2016 R2, services in this five-day Microsoft Official Course. This course is part three in a series of three courses that provides the skills and knowledge necessary to implement a core Windows Server 2016 infrastructure in an existing enterprise environment.
The three courses collectively cover implementing, managing, maintaining and provisioning services and infrastructure in a Windows Server 2016 environment. Although there is some cross-over of skills and tasks across these courses, this course focuses on advanced configuration of services necessary to deploy, manage and maintain a Windows Server 2016 infrastructure, such as advanced networking services, Active Directory Domain Services (AD DS), Active Directory Rights Management Services (AD RMS), Active Directory Federation Services (AD FS), Network Load Balancing, Failover Clustering, business continuity and disaster recovery services as well as access and information provisioning and protection technologies such as Dynamic Access Control (DAC), and Web Application Proxy integration with AD FS and Workplace Join.
Audience
This course is intended for Information Technology (IT) Professionals with hands on experience implementing, managing and maintaining a Windows Server 2016 or Windows Server 2016 R2 environment who wish to acquire the skills and knowledge necessary to perform advanced management and provisioning of services within that Windows Server 2016 environment. Candidates who would typically be interested in attending this course will be:
- Experienced Windows Server Administrators who have real world experience working in a Windows Server 2008 or Windows Server 2016 enterprise environment.
- IT Professionals who are looking to take the exam 412: Configuring Advanced Windows Server 2012 Services.
- IT Professionals wishing to take the Microsoft Certified Solutions Expert (MCSE) exams in Datacenter, Desktop Infrastructure, Messaging, Collaboration and Communications will also be interested in taking this course as they prepare for the MCSA exams, which are a pre-requisite for their individual specialties.
Course Benefit
After completing this course, students will be able to:
- Configure advanced features for Dynamic Host Configuration Protocol (DHCP), Domain Name System (DNS), and configure IP Address Management (IPAM) with Windows Server 2016.
- Configure and manage iSCSI, BranchCache and FSRM.
- Configure DAC to manage and audit access to shared files.
- Plan and implement an AD DS deployment that includes multiple domains and forests.
- Plan and implement an AD DS deployment that includes locations.
- Implement and configure an Active Directory Certificate Services (AD CS) deployment.
- Implement an AD RMS deployment.
- Implement an AD FS deployment.
- Provide high availability and load balancing for web-based applications by implementing Network Load Balancing (NLB).
- Implement and validate high availability and load balancing for web-based applications by implementing NLB.
- Provide high availability for network services and applications by implementing failover clustering.
- Implement a failover cluster, and configure and validate a highly available network service.
- Deploy and manage Hyper-V virtual machines in a failover cluster.
- Implement a backup and disaster recovery solution based on business and technical requirements.
Course Outline
- Implementing Advanced Network Services
- Implementing Advanced File Services
- Implementing Dynamic Access Control
- Implementing Distributed Active Directory Domain Services Deployments
- Implementing Active Directory Domain Services Sites and Replication
- Implementing AD CS
- Implementing Active Directory Rights Management Services
- Implementing and Administering AD FS
- Implementing Network Load Balancing
- Implementing Failover Clustering
- Implementing Failover Clustering with Hyper-V
- Implementing Business Continuity and Disaster Recovery
Prerequisites
We have Experience working with Windows Server 2008 or Windows Server 2012 servers day to day in an Enterprise environment
Course Duration: 5 days
Course Description:
This three-day MTA Training course helps you prepare for Microsoft Technology Associate Exam 98-365, and build an understanding of these topics: Server Installation, Server Roles, Active Directory, Storage, Server Performance Management, and Server Maintenance. This course leverages the same content as found in the Microsoft Official Academic Course (MOAC) for this exam.
Audience Profile
The Microsoft Technology Associate (MTA) is Microsoft’s newest suite of technology certification exams that validate fundamental knowledge needed to begin building a career using Microsoft technologies. This program provides an appropriate entry point to a future career in technology and assumes some hands-on experience or training but does not assume on-the-job experience.
Course benefit
After completing this course, students will be able to:
- Understand Server Installation
- Understand Server Roles
- Understand Active Directory
- Understand Storage
- Understand Server Performance Management
- Understand Server Performance Management
Course Outline
- Server Overview
- Managing Windows Server 2008 R2
- Managing Storage
- Monitoring and Troubleshooting Servers
- Essential Services
- File and Print Services
- Popular Windows Network Services and Applications
Prerequisites
There are no prerequisites for this course.
Course Duration: 5 days
Course Description
Get hands-on instruction and practice installing and configuring Windows Server 2016, including Windows Server 2016 R2, in this five-day Microsoft Official Course. This course is part one in a series of three courses that provides the skills and knowledge necessary to implement a core Windows Server 2016 infrastructure in an existing enterprise environment.
The three courses collectively cover implementing, managing, maintaining and provisioning services and infrastructure in a Windows Server 2016 environment. Although there is some cross-over of skills and tasks across these courses, this course focuses on the initial implementation and configuration of core services, such as Networking, Storage, Active Directory Domain Services (AD DS), Group Policy, File and Print Services, and Hyper-V.
Audience
This course is intended for information technology (IT) professionals who have some knowledge and experience working with Windows operating systems and who want to acquire the skills and knowledge necessary to install and perform the initial configuration of a Windows Server 2016 or Windows Server 2016 R2 server in an existing Windows server environment. Typically, candidates who are interested in attending this course include:
- Windows Server administrators who are relatively new to Windows Server administration and related technologies who are looking to learn more about Windows Server 2016 and Windows Server 2016
- IT professionals who are experienced in other non-Microsoft technologies, who meet the course prerequisites and are looking to cross-train on Windows Server 2016 and Windows Server 2016
- IT professionals who are looking to take the Microsoft Certified Solutions Associate (MCSA) 410: Installing and Configuring Windows Server 2016
- IT professionals who want to take the Microsoft Certified Solutions Expert (MCSE) exams in DataCenter, Desktop Infrastructure, Messaging, Collaboration and Communications will also be interested in taking this course as they prepare for the Microsoft Certified Solutions Associate (MCSA) exams. These are a prerequisite for their individual specialties.
Course Benefit
After completing this course, students will be able to:
- Install and configure Windows Server 2016.
- Describe AD DS.
- Manage Active Directory objects.
- Automate Active Directory administration.
- Implement IPv4.
- Implement Dynamic Host Configuration Protocol (DHCP).
- Implement Domain Name System (DNS).
- Implement IPv6.
- Implement local storage.
- Implement file and print services.
- Implement Group Policy.
- Secure Windows servers by using Group Policy Objects (GPOs).
- Implement server virtualization by using Hyper-V.
Course Outline
- Deploying and Managing Windows Server 2016
- Introduction to Active Directory Domain Services
- Managing Active Directory Domain Services Objects
- Automating Active Directory Domain Services Administration
- Implementing IPv4
- Implementing Dynamic Host Configuration Protocol
- Implementing DNS
- Implementing IPv6
- Implementing Local Storage
- Implementing File and Print Services
- Implementing Group Policy
- Securing Windows Servers Using Group Policy Objects
- Implementing Server Virtualization with Hyper-V
Prerequisites
This course requires that student meet the following prerequisites, including that they have:
- An understanding of networking fundamentals.
- An understanding of basic AD DS concepts.
- An awareness and understanding of security best practices.
- Basic knowledge of server hardware.
Course Duration: 5 days
Course Description:
Get hands-on instruction and practice administering Windows Server 2016, including Windows Server 2016 R2, in this five-day Microsoft Official Course. This course is part two in a series of three courses that provides the skills and knowledge necessary to implement a core Windows Server 2016 infrastructure in an existing enterprise environment.
The three courses collectively cover implementing, managing, maintaining and provisioning services and infrastructure in a Windows Server 2016 environment. Although there is some cross-over of skills and tasks across these courses, this course focuses on the administration tasks necessary to maintain a Windows Server 2016 infrastructure such as configuring and troubleshooting name resolution, user and group management with Active Directory Domain Services (AD DS) and Group Policy, implementing Remote Access solutions such as DirectAccess, VPNs and Web Application Proxy, implementing Network Policies and Network Access Protection, Data Security, deployment and maintenance of server images, as well as update management and monitoring of Windows Server 2016 environments.
Audience
This course is intended for Information Technology (IT) Professionals with hands on experience working in a Windows server 2008 or Windows Server 2012 environment who wish to acquire the skills and knowledge necessary to be able to manage and maintain the core infrastructure required for a Windows Server 2016 and Windows Server 2016 R2 environment. The key focus for students is to broaden the initial deployment of Windows Server 2016 services and infrastructure and provide the skills necessary to manage and maintain a domain based Windows Server 2016 environment, providing skills in areas such as User and Group management, Network Access and Data Security. Candidates typically interested in attending this course would be
- Windows Server Administrators experienced in working with Windows Server 2008 or Windows Server 2012 who wish to gain skills necessary to perform daily management and maintenance tasks in a Windows Server 2016 or Windows Server 2016 R2 environment.
- IT Professionals who are looking to take the Administering Windows Server 2016 exam
- IT professional wishing to take the Microsoft Certified Solutions Expert (MCSE) exams in Datacenter, Desktop Infrastructure, Messaging, Collaboration and Communications will also be interested in taking this course as they prepare for the Microsoft Certified Solutions Associate (MCSA) exams, which are a pre-requisite for their individual specialties.
Course Benefit
After completing this course, students will be able to:
- Configure and Troubleshoot Domain Name System
- Maintain Active Directory Domain Services
- Manage User and Service Accounts
- Implement Group Policy Infrastructure
- Manage User Desktops using Group Policy
- Install, Configure and Troubleshoot Network Policy Server
- Implement Network Access Protection
- Implement Remote Access
- Optimize File Services
- Configure Encryption and Advanced Auditing
- Deploy and Maintain Server Images
- Implement Update Managements
- Monitor Windows Server 2012
Course Outline
- Configuring and Troubleshooting Domain Name System
- Maintaining Active Directory Domain Services
- Managing User and Service Accounts
- Implementing a Group Policy Infrastructure
- Managing User Desktops with Group Policy
- Installing, Configuring, and Troubleshooting the Network Policy Server Role
- Implementing Network Access Protection
- Implementing Remote Access
- Optimizing File Services
- Configuring Encryption and Advanced Auditing
- Deploying and Maintaining Server Images
- Implementing Update Management
- Monitoring Windows Server 2016
Prerequisites
Will have Knowledge and skills concerning the initial implementation and configuration of core Windows Server services including Active Directory Domain Services (AD DS), Networking Services and Microsoft Hyper-V.
Course Duration: 5 days
Course Objectives
Upon completing this course, the learner will be able to meet these overall objectives:
- Describe the hierarchical campus structure, basic switch operation, use of SDM templates, PoE, and LLDP
- Implement VLANs, trunks, explain VTP, implement DHCP in IPv4 and IPv6 environment, and configure port aggregation
- Implement and optimize STP mechanism that best suits your network - PVSTP+, RPVSTP+, or MSTP
- Configure routing on a multilayer switch
- Configure NTP, SNMP, IP SLA, port mirroring, and verify StackWise and VSS operation
- Implement First Hop redundancy in IPv4 and IPv6 environments
- Secure campus network according to recommended practices
Prerequisites
The knowledge and skills that a learner must have before attending this Curriculum are as follows:
- Describing network fundamentals
- Establishing Internet and WAN connectivity (IPv4 and IPv6)
- Managing network device security
- Operating a medium-sized LAN with multiple switches, supporting VLANs, trunking, and spanning tree
- Troubleshooting IP connectivity (IPv4 and IPv6)
- Configuring and troubleshooting EIGRP and OSPF (IPv4 and IPv6)
- Configuring devices for SNMP, Syslog, and NetFlow access
- Managing Cisco device configurations, Cisco IOS images, and licenses
- It is highly recommended that this course be taken after the following Cisco courses:
- Interconnecting Cisco Networking Devices v2.0, Part 1 (ICND1 v2.0) and Part 2 (ICND2 v2.0)
- Interconnecting Cisco Networking Devices: Accelerated version 2.0 (CCNAX v2.0)
Course Content
SWITCH v2.0, 5 day ILT, includes major updates and follows an updated blueprint. However, note that this course does not cover all items listed on the blueprint. Some older topics have been removed or simplified, while several new IPv6 routing topics have been added. Course content has been adapted to Cisco IOS Software Release 15 and technically updated. Course also introduces new type of labs, called discovery labs. Discovery labs are instructor guided lab through which student explores new topics in an interactive way. All labs are developed only as virtual labs. To get the full course experience, you should cover everything, including Introduction, Discovery labs, Summary, and Module Self-Check.
Course Outline
- Basic Concepts and Network Design
- Campus Network Architecture
- Spanning Tree Implementation
- Configuring Inter-VLAN Routing
- Implementing High Availability Networks
- First Hop Redundancy Implementation
- Campus Network Security
Who Should Attend
- Channel Partner / Reseller
- Customer
Course Duration: 5 days
Course Objectives
Upon completing this course, the learner will be able to meet these overall objectives:
- Describe the troubleshooting tools and methodologies that are used to identify and resolve issues in complex enterprise networks
- Isolate and fix the network issues that your company, SECHNIK Networking Ltd., is facing
- Isolate and fix the network issues that your customer, TINC Garbage Disposal Ltd., is facing
- Isolate and fix the network issues that your customer, PILE Forensic Accounting Ltd., is facing
- Isolate and fix the network issues that your customer, Bank of POLONA Ltd., is facing
- Isolate and fix the network issues that your customer, RADULKO Transport Ltd., is facing
Prerequisites
Prior to attending this course students should have the knowledge of and experience with the implementation and verification of enterprise routing and switching technologies as offered by the Implementing Cisco Switched Networks (SWITCH) v2.0 and Implementing Cisco IP Routing (ROUTE) v2.0 courses or equivalent skills and knowledge. This includes knowledge and experience of the following technologies:
- Layer 2 switching
- VLANs, VLAN access control lists, port security
- Switch security issues
- Link aggregation protocols
- Spanning Tree Protocol (STP)
- Inter-VLAN routing solutions
- First Hop Redundancy Protocols (FHRPs) - HSRP, VRRP, and GLBP
- Branch office operations
- Enhanced Interior Gateway Routing Protocol (EIGRP)
- Open Shortest Path First (OSPF)
- Layer 3 path control
- Redistribution
- Internal and External Border Gateway Protocol (BGP)
- IPv6 Networking
Course Content
TSHOOT v2.0, 5 day ILT, includes major updates and follows an updated blueprint. However, note that this course does not cover all items listed on the blueprint. Some older topics have been removed or simplified, while several new IPv6 routing topics have been added. Course content has been adapted to Cisco IOS Software Release 15 and technically updated. Course also introduces new type of labs, called discovery labs. Discovery labs are instructor guided lab through which student explores new topics in an interactive way. All labs are developed only as virtual labs. To get the full course experience, you should cover everything, including Introduction, Discovery labs, Summary, and Module Self-Check.
Course Outline
- Tools and Methodologies of Troubleshooting
- Troubleshooting at SECHNIK Networking Ltd
- Troubleshooting at TINC Garbage Disposal Ltd.
- Troubleshooting at PILE Forensic Accounting Ltd
- Troubleshooting at Bank of POLONA Ltd
- Troubleshooting at RADULKO Transport Ltd
Who Should Attend
- Channel Partner / Reseller
- Customer
Employee
Course Duration: 5 days
Course Description
CISSP® is the global benchmark for information security professionals. It is a highly sought after certification for those people who are looking to make a career in Information Security.
This globally recognized credential validates your technical knowledge and understanding of information security issues – and proves you have what it takes to protect your organization.
There are four processes a candidate must successfully complete to become a certified CISSP. To sit for an exam, a candidate must assert that he or she possesses a minimum of five years of professional experience in the information security field or four years of experience plus a college degree.
Who Should Attend
Students who wish to pass the CISSP certification exam will benefit from this class.
Course Benefit
Upon completion of this course, students will be able to confidently meet the challenge of CISSP certification exam
Prerequisites:
There are no prerequisites for this course, although having taken other security courses is extremely helpful.
Course Outline:
- Access Control
- Telecommunications and Network Security
- Information Security Governance and Risk Management
- Software Development Security
- Cryptography
- Security Architecture and Design
- Operations Security
- Business Continuity and Disaster Recovery Planning
- Legal, Regulations, Investigations, and Compliance
Course Duration: 5 days
Course Description
A Certified Information Systems Auditor (CISA) is recognized internationally as a professional with the knowledge, skills, experience and credibility to leverage standards, manage vulnerabilities, ensure compliance, offer solutions, institute controls and deliver value to the enterprise.
This course is designed to teach how to audit, control, monitor and assess an organization’s information technology and business systems. Although there are no hands-on computer exercises, this course will build a strong conceptual knowledge of security techniques and prepare students for the CISA certification exam as well as build their skill sets to move forward in real world computing careers.
Audience and Prerequisites
The course is designed for information security, information technology or audit professionals who have an interest in information systems audit, control and security. A minimum of 5 years of professional information systems auditing, control or security work experience is required for certification exam.
Course Outline
- Secrets of a Successful IS Auditor
- Audit Process
- IT Governance
- Networking Technology
- Life Cycle Management
- IT Service Delivery
- Information Asset Protection
- Disaster Recovery and Business Continuity
Course Duration: 5 days
Course Description
With a growing demand for professionals possessing risk and control skills, CRISC® has positioned itself to be the preferred certification programme by enterprises and individuals working in Risk. CRISC® is the only certification that prepares and enables IT professionals for the unique challenges of IT and enterprise risk management, and positions them to become strategic members of the enterprise. CRISC® is now among the top five highest-paying IT certifications in the Foote Partners IT Skills and Certification Pay Index™ (ITSCPI)
Our CRISC® training course is the comprehensive and examination. Our instructors will encourage all attending delegates to go through the ISACA released CRISC® QA&E (Questions, Answers and Explanations) as exam preparation work – you get this FREE with our course. The QA&E is exceptional in helping delegates understand the ISACA style of questioning, approach to solving these questions and it helps rapid memory assimilation of the CRISC concepts during live classroom sessions.
Course Benefit
- Understand Business risk and have the technical knowledge to implement appropriate IS controls.
- Identify, assess and evaluate risk to execute the enterprise risk management strategy
- Understand risk appetite, tolerance, residual risk, risk registers, Key risk indicators
- Design and implement systems controls in line with the organization’s risk appetite and tolerance levels
- Monitor and communicate risk information to the relevant stakeholders in line to the enterprise’s risk management strategy
Who Should Attend
CRISC® is for IT professionals, risk professionals, business analysts, and project manager and/or compliance professionals and anyone who has job responsibilities in the following areas: Risk identification, assessment, evaluation, risk response, monitoring and IS control design/monitoring and implementation/maintenance.
Course Outline
- Risk Identification
- Assessment and Evaluation
- Risk Response
- Risk Monitoring
- Information Systems Control Design and Implementation
IS Control Monitoring and Maintenance
Course Duration: 5 days
Course Objectives
Upon completing this course, the learner will be able to meet these overall objectives:
- Describe routing protocols, different remote connectivity options and their impact on routing and implement RIPng
- Configure EIGRP in IPv4 and IPv6 environment
- Configure OSPF in IPv4 and IPv6 environment
- Implement route redistribution using filtering mechanisms
- Implement path control using policy based routing and IP SLA
- Implement enterprise Internet connectivity
- Secure Cisco routers according to best practices and configure authentication for routing protocols
Prerequisites
The knowledge and skills that a learner must have before attending this Curriculum are as follows:
- Describing network fundamentals
- Establishing Internet and WAN connectivity (IPv4 and IPv6)
- Managing network device security
- Operating a medium-sized LAN with multiple switches, supporting VLANs, trunking, and spanning tree
- Troubleshooting IP connectivity (IPv4 and IPv6)
- Configuring and troubleshooting EIGRP and OSPF (IPv4 and IPv6)
- Configuring devices for SNMP, Syslog, and NetFlow access
- Managing Cisco device configurations, Cisco IOS images, and licenses
- It is highly recommended that this course be taken after the following Cisco courses:
- Interconnecting Cisco Networking Devices v2.0, Part 1 (ICND1 v2.0) and Part 2 (ICND2 v2.0)
- Interconnecting Cisco Networking Devices: Accelerated version 2.0 (CCNAX v2.0)
Course Content
ROUTE v2.0 includes major updates and follows an updated blueprint. However, note that this course does not cover all items listed on the blueprint. Some older topics have been removed or simplified, while several new IPv6 routing topics have been added. Course content has been adapted to Cisco IOS Software Release 15 and technically updated. Course also introduces new type of labs, called discovery labs. Discovery labs are instructor guided lab through which student explores new topics in an interactive way. All labs are developed only as virtual labs. To get the full course experience, you should cover everything, including Introduction, Discovery labs, Summary, and Module Self-Check.
Course Outline
- Basic Network and Routing Concepts
- EIGRP Implementation
- OSPF Implementation
- Configuration of Redistribution
- Path Control Implementation
- Enterprise Internet Connectivity
- Routers and Routing Protocol Hardening
Who Should Attend
- Channel Partner / Reseller
- Customer
Employee
Course Duration: 5 days
Course Description
CISM® certification is for the individual who manages, designs, oversees and/or assesses an enterprise’s information security (IS). The CISM® certification promotes international practices and provides executive management with assurance that those earning the designation have the required experience and knowledge to provide effective security management and consulting services.
CISM® is more than an entry-level certification. It is specifically developed for the information security professional who has acquired experience working on the front lines of information security or managing those who do. Individuals with five years or more of experience managing information security will find CISM® tailored to their expertise and the increasing global demand for high standards of certified professionalism.
Course Benefit
This practical five-day, instructor-led course is designed to ensure that the delegates:
- Obtain the skills and knowledge of the core competencies required of an information security professional, to be gained in a structured learning environment.
- Gain the knowledge required for, and have thoroughly prepared for the certification examination in systematic way.
Who Should Attend
The course is aimed at preparing candidates for the CISM® examination by providing them with the knowledge and understanding they require to pass the exam, as defined by ISACA such as:
- IT Systems Auditors
- Information Security Managers/Officers/Professionals
- Auditors involved in Information Security
- Financial and Operational Auditors
Course Content
- Information Security Governance and Strategy
- IT Risk Management
- Information Security Programme Management
- Implementing Security Programme Management
- Integrating Response Management with Business
Continuity and Disaster Recovery
PROJECT MANAGEMENT COURSES
You will Learn how to
- Master fundamental project management skills, concepts and techniques
- Link project goals and objectives to clear, compelling stakeholder needs
- Develop work breakdown structures
- Set realistic, measurable objectives and ensure positive results
- Estimate project costs and schedules using simple, proven techniques
- Establish a dependable project control and monitoring system
Course Description
Project Management for Excellence gives you the foundation, techniques and tools to manage each stage of the project life cycle, work within organizational and cost constraints, set goals tied directly to stakeholder needs, get the most from your project management team, and utilize state-of-the-art project management tools to get the work done on time and within budget.You’ll learn project management skills through case studies, hands-on exercises, and practical experiences that can immediately be applied to your job. This approach yields a comprehensive project management experience, including the early stages of defining project requirements, developing work breakdown structures, project change control, and closeout.
Course Outline:
- Understanding the basics of project management
- Initiating projects in a complex environment
- Effective Planning of projects
- Managing resources and process for project success
- Monitoring and controlling project activities
- Closing a project
Course Duration: 5 days
Course Description
Project Leadership, Management and Communications is an interactive course designed to provide a solid foundation in key leadership competencies and to afford you the opportunity for a truly transformational leadership experience. As a participant, you will complete a self-assessment of your leadership skills, and then master the basics of these leadership competencies: setting direction, aligning people, motivating and inspiring, leading teams, communicating, building relationships, facilitating ethical conduct, negotiating and leading change.
Working with other professionals and an experienced instructor/facilitator in an interactive classroom environment, you’ll engage in revealing case studies, lively discussion and practical exercises.
Audience
Project managers and business professionals who need to increase their leadership skills will find Project Leadership, Management and Communications to be extremely valuable as they master important skills to get the most from their most valuable project management resource—their people!
Course Outline
- Leadership and Management
- Leading Effective Teams
- Building Relationships
- Ethics and Leadership
- Negotiating Conflict
- Leading Change
Course Duration: 3 days
Course Description
Effective Presentation for Managers For some people making a presentation is something they dread. Just getting through the event is all that they are focused on and effectiveness does not even enter their minds. However, with today's results-oriented, cross-team working environment, the ability to present information effectively is a “must have” rather than something to be “survived”, if success is to be your ultimate goal.
This highly interactive, three-day course is designed to help you minimize obstacles when creating and delivering effective presentations, allowing you to focus on achieving your desired outcomes. During this course, you will have ample opportunities to present and learn from practical experience.
Audience
Project managers and business professionals who need to increase their presentation skills will find Effective presentation for managers to be extremely valuable as they master important skills to get the most from their most valuable project management resource—their people!
Course Outline
- Linking projects to the business
- Building the Communication Plan
- Other Communication Requirement
- Presentations as part of a Communication Plan
- Communications to Management
Course Duration: 5 days
You will learn
- Use the work breakdown structure to develop a network diagram
- Calculate schedules using PERT / CPM
- Identify, assign and tabulate resource requirements
- Predict costs and work time using specific levels and estimate types
- Plan for contingencies and anticipate variations
- Predict future project performance based on historical data
This course helps participants to develop effective measures for scheduling and controlling projects by putting the tools of project management to work. In this course participants will focus on managing project constraints: limits on time, human resources, materials, budget and specifications.
You will get hands-on experience, practicing your skills in building project requirements and the work breakdown structure. You’ll learn a sound, logical framework for scheduling and controlling project activities. And you’ll master techniques for estimating, forecasting, budgeting, monitoring, controlling, analyzing and reporting costs and interpreting the meaning of earned-value data. Individual and small-group exercises feature scenarios that help hone these skills, and a comprehensive toolkit provides practical field guidance. The course material is a valuable reference guide even after your training.
Course Outline
- Essential Background
- Resource Allocation and Estimating
- Scheduling
- The Baseline
- Managing Change within the Project
- Evaluation and Forecasting
- The Exit Strategy
Course Duration: 3 days
You Will Learn How To
- Plan, build and manage project schedules and budgets using Microsoft Project Professional
- Build a project plan, enter tasks and develop calendars
- Establish task constraints and deadlines, and create task dependencies
- Forecast and allocate human and material resources
- Track progress, update plans and monitor variances between target and actual project deliverables
- Create dynamic reports and custom views to communicate project information
Course Benefits
Project managers must work within tight schedules, manage resources across the organization and deliver results on time and within budget. Microsoft Project is a powerful tool to help you break a project down into manageable parts, identify potential bottlenecks and keep your project on track. In this course, you learn how to solve typical project and business problems using the planning, controlling and reporting features of Microsoft Project.
Target Audience
Project Teams, scheduling officers, Team Leaders, Project Managers and anyone who needs to use Microsoft Project to plan, manage or control a project.
Requirements
Familiarity with project management terminology such as tasks, resources and critical path is helpful.
Course Content
- Understanding the power of MS Project in Managing Project
- Building a Project Plan from Scratch
- Creating your plan in Microsoft Project
- Designating calendars
- Scheduling project tasks
- Creating and Assigning Resources
- Managing resources
- Calculating cost and budgeting
- Keeping Your Project on Track
- Communicating and Reporting Project Data
Course Duration: 5 days
You will Learn how to;
- Use a practical, eight-step process to manage project risk
- Identify threats and opportunities and weigh their relative value in your project
- Control multiple risks using concise strategies
- Overcome psychological barriers to risk in stakeholders and team members
- Make risk and opportunity integral components of your next
Course Description
Risk Management examines threat and Opportunity from both a top-down and bottom-up perspective using our proven risk management process. Using effective tools, including MANAGEMENT EDGE’s highly regarded risk assessment model, you’ll learn how to evaluate and respond to risk at the project and task levels.
Included in the course is a multi-part case study that takes you from a risk overview at the beginning of a project through the challenges of ongoing assessment and reassessment of threats and opportunities throughout the project. The course materials also include comprehensive reference materials specific to each unit of the course.
Course Outline
- Introduction to Risk
- Risk Management Planning and Identifying Risk
- Analysis Fundamentals
- Analyzing and Prioritizing Risk
- Risk Response Planning
- Execution, Evaluation and Update
Course Duration: 5 days
You will Learn how to;
- Identify contract components and understand the process from start to finish
- Select the right contract type for your project
- Decipher contract legalese
- Choose the offer that will result in the best value for the buyer
- Agree on objectives, requirements, plans and specifications
- Negotiate favorable terms and make revisions to the contract
- Apply rules of contract interpretation in project disputes
- Administer contracts appropriately, and know when and how to terminate before or upon completion
Course Description
Effective contract negotiation and administration can ensure project success, speed performance, and reduce risks and costs along the way. Discover the keys to contracting from your perspective in this practical course.
Get an overview of all phases of contracting, from requirements development to closeout. See how incentive can be used to improve contract results.
Lectures are combined with case studies, exercise and negotiation role-playing to maximize the learning experience. Plus, you’ll receive a comprehensive course materials package, including reference materials specific to each unit of the course.
Course Outline
- Understanding the Contract Management Process
- Teamwork—Roles and Responsibilities
- Concepts and Principles of Contract Law
- Contracting Methods
- Developing Contract Pricing Agreements
- Pre-award Phase
- Award Phase
- Contract Administration
Course Duration: 3 days
Course Description
Quality within the context of a project is concerned with two variables: Quality of the project deliverables (products) and quality of project management deliverables. This three-day course first provides an overview of the quality concepts that will assist Project Managers run their projects in a way that results in a higher level of customer satisfaction and eliminates or significantly reduces rework.
Participants will then develop quality management, quality assurance, and quality control plans that will focus on both project and project management deliverables. Many practical and engaging exercises and workshops help walk students through the concepts presented, and afford ample practice with the techniques learned.
Audience
This course is designed for Project Managers, Project Coordinators, and project team members.
Course Outline
- Introduction to Quality
- Quality Planning
- Quality Tools and Techniques
- Perform Quality Control and Quality Assurance
- Quality Review
Objectives
This training will help you to learn:
- Define quality and key quality concepts.
- Develop a quality management plan.
- Elicit and record acceptance criteria for both project and project management deliverables.
- Develop a quality assurance plan for both types of deliverables.
- Develop a quality control plan for both types of deliverables.
Course Duration: 4 days
Course Description
The concepts and use of project management tools, techniques and methodologies are becoming all pervasive. This course addresses project management in the context of IT projects, including software projects.
Risk assessment methods including simulation and risk reduction approaches are also be covered. The Participants will be required to use the software @risk to simulate project completion times. The use of Earned Value Analysis for Project Monitoring and Control is emphasized. For Software Project Management, the Waterfall Model and Agile Project Management are covered in detail.
Audience
This course is designed for Project Managers, Project Coordinators, and project team members.
Course Outline
Using the framework of project life cycle, the course covers various aspects pertaining to:
- Project initiation
- Project planning and scheduling
- Project monitoring and control
- Project termination
Course Duration: 3 days
You Will Learn How To
- Plan, build and manage project schedules and budgets using Microsoft Project Professional
- Build a project plan, enter tasks and develop calendars
- Establish task constraints and deadlines, and create task dependencies
- Forecast and allocate human and material resources
- Track progress, update plans and monitor variances between target and actual project deliverables
- Create dynamic reports and custom views to communicate project information
Course Benefits
Project managers must work within tight schedules, manage resources across the organization and deliver results on time and within budget. Microsoft Project is a powerful tool to help you break a project down into manageable parts, identify potential bottlenecks and keep your project on track. In this course, you learn how to solve typical project and business problems using the planning, controlling and reporting features of Microsoft Project.
Target Audience
Project Teams, scheduling officers, Team Leaders, Project Managers and anyone who needs to use Microsoft Project to plan, manage or control a project.
Requirements
Familiarity with project management terminology such as tasks, resources and critical path is helpful.
Course Content
- Understanding the power of MS Project in Managing Project
- Building a Project Plan from Scratch
- Creating your plan in Microsoft Project
- Designating calendars
- Scheduling project tasks
- Creating and Assigning Resources
- Managing resources
- Calculating cost and budgeting
- Keeping Your Project on Track
- Communicating and Reporting Project Data
Course Duration: 3 days
You Will Learn How To
- Plan, build and manage project schedules and budgets using Microsoft Project Professional
- Build a project plan, enter tasks and develop calendars
- Establish task constraints and deadlines, and create task dependencies
- Forecast and allocate human and material resources
- Track progress, update plans and monitor variances between target and actual project deliverables
- Create dynamic reports and custom views to communicate project information
Course Benefits
Project managers must work within tight schedules, manage resources across the organization and deliver results on time and within budget. Microsoft Project is a powerful tool to help you break a project down into manageable parts, identify potential bottlenecks and keep your project on track. In this course, you learn how to solve typical project and business problems using the planning, controlling and reporting features of Microsoft Project.
Target Audience
Project Teams, scheduling officers, Team Leaders, Project Managers and anyone who needs to use Microsoft Project to plan, manage or control a project.
Requirements
Familiarity with project management terminology such as tasks, resources and critical path is helpful.
Course Content
- Understanding the power of MS Project in Managing Project
- Building a Project Plan from Scratch
- Creating your plan in Microsoft Project
- Designating calendars
- Scheduling project tasks
- Creating and Assigning Resources
- Managing resources
- Calculating cost and budgeting
- Keeping Your Project on Track
- Communicating and Reporting Project Data
Course Duration: 5 days
Course Description:
The PMP Certificate is the most recognized and respected credential in the field of project management. This workshop is dedicated to helping students earn their certificate by preparing them to pass the PMP® exam. It focuses on key concepts in each of the process and knowledge areas, including the recently added professional responsibility section. The course begins with an introduction to the exam and why it exists. Students are then given a practice test, and the facilitator adapts the duration of each section of the course accordingly based on the needs of the workshop participants.
Course Benefit
- A broad base of information for participants who will be taking the PMP exam.
- PMP certified facilitators.
- Course materials containing 200 practice exam questions in hard copy format and an additional 400 practice exam questions online.
- A copy of the PMBOK® Guide for each participant in the workshop.
- Students will leave the workshop with an Exam Test Plan for ensuring their success on the PMP® Exam. Students should anticipate an additional 50-100 hours of study after this workshop to pass the assessment.
You will learn how to-
- Experience no surprises when they take the exam.
- Gain exposure and awareness of the broad range of project management terms, conditions, and business situation that mirror the scenarios presented on the exam.
- Understand personal baseline knowledge, comfort level, and what areas will require additional study.
- Know the intellectual, physical, and emotional effort required to pass the PMP Exam.
Who Should Attend
Those needing to prepare for Project Management Institute’s PMP® certification exam to successfully pass the exam. Also, for those that attended any Project Management Certification program in the past and need a “refresher” course before taking the PMP® exam.
PREREQUISITES:
Substantial experience working in a projector program-oriented environment.
Course Outline
- Becoming a PMP®
- Project Integration Management
- Project Scope Management
- Project Time Management
- Project Cost Management
- Project Quality Management
- Project Human Resource Management
- Project Communications Management
- Project Risk Management
- Project Procurement Management
- Project Stakeholder Management
Course Duration: 4 days
Course Description
Officially launched in October 1996, PRINCE2® is the method used for planning and managing projects in the public and private sectors. The method is used for a wide variety and size of projects. PRINCE2® is universally accepted as best practice project management.
Audience
Project managers, team managers, project support and delivery staff, and managers from any discipline. The PRINCE2® method is flexible and adaptable for any type and size of project, and offers an excellent management foundation for any member of staff.
Benefits
Following the course, Participants will understand the PRINCE2® method and will be able to organise, plan and control projects quickly and effectively in accordance with the PRINCE2® Methodology. Senior Managers attending the course will be able to make decisions on project initiation and continuation on the basis of hard facts provided in a structured format.
Course contents
This course is accredited by APM Group against the Foundation and Practitioner level syllabus and includes the following topics.
Structured Approach to Managing Projects
- Setting the scene for a structured approach to managing all projects
- Project success criteria
- The model of the PRINCE2 method including the integrated elements of principles, processes, themes and tailoring.
The Process-Based Approach
PRINCE2 focuses on key processes needed for successful project management which must be present, but may be ‘tailored’ to reflect the complexity, scope and risks faced by the project. ME PRINCE2 Process Model will be used to help delegates understand and appreciate what should be done to manage each project, why it should be done and when in the project lifecycle.
Course Duration: 5 days
Course Description
Program Management doesn't simply entail managing interrelated projects-rather; it’s about managing programs to maximize benefits realization while ensuring that programs (and their components) align with organizational strategy and overall strategic objectives
Audience
Whether you’re new to the field or a seasoned practitioner, this course offers a hands-on approach to program management.
Course Outline
The course contains an integrated case study and walks participants through the life cycle of a typical program, identifying critical success factors at each step in the process. In addition to the latest insights from PMI's Standard for Program Management, 3rd Edition, and Managing Success Programs (MSP), this course is packed with practical application tools, techniques and best practices for managing programs.
You will Learn How to
- Initiate a program
- Develop a solid business case
- Manage stakeholders at all levels
- Develop a detailed roadmap (including program and governance plans)
- Define key deliverables and outputs needed for realizing program benefits.
- You’ll also manage change and program challenges and close out the program effectively.
Course Duration: 4 days
Course Description
This comprehensive project management training course shows how project status reporting should be done and covers those things that are necessary to enable good project status reporting.The course shows how to track project progress, what data the team leader should gather and what information the team leader should report to the project manager. Reporting by the project manager to the project sponsor is covered. Examples of project reporting templates are given. Case studies illustrate how factual, numerical reporting can be an effective management tool and can give early warning of project problems (and thereby make it more likely problems can be fixed).
Audience
Whether you’re new to the field of Management or a seasoned practitioner, this course offers a hands-on approach to project Reporting.
Course Outline
The course shows how if things like estimating, planning, risk management, time recording and task status recording are done properly then project reporting can become relatively straightforward. Without good planning and control, status reporting becomes a matter of opinion and painful reality can be hidden and ignored until it's too late. The course highlights the benefits of proper project reporting.
Course Duration: 4 days
Course Description
This course is to give participants methods and tools to carry through the project’s audit or the project’s audit management methodology of the organization. You will be able to address senior executives concerns related to the project: How is the actual performance of project activities? Is the current risk exposure acceptable to the firm or to the investment plan? Should we save the project?Audience
Whether you’re new to the field or a seasoned practitioner, this course offers a hands-on approach to project auditing.
Course Outline
- Benefits of Project Audit
- Types of Project Audits and Reviews
- Building the Audit Team
- Selecting Projects to Audit
- Initiating Audits
- Planning Project Audits and Reviews
- Conducting the Audit
- Following-up and mastering project audit
- Finalizing the Audit
- Closing the Audit
Learning Objectives
- Structuring and managing the project audit’s activity
- Use the PMBOK® Guide as a referential frame to determine if the project is in danger
- Determine if the project respects the objectives’ definition
- Reduce chances of project failure
Course Duration: 5 days
Course Description
The overall aim of this course is to assist participants identify project stakeholders and manage their expectations. Participants will learn how to develop stakeholder management plans, stakeholder registers, and strategies for effectively engaging stakeholders in project decisions and execution. The course also aims at sharpening participants’ leadership, negotiation, communication, and conflict management skills to foster the appropriate stakeholder engagement in project decisions and activities.Course Methodology
The course uses a mix of interactive techniques, such as brief presentations by the consultant and the participants coupled with a number of psychometric assessments. The course also features the use of a number of group exercises and case studies followed by plenary discussions.
Course Objectives
- Categorize project stakeholders and build the stakeholder management plan
- Analyze the interest and influence of project stakeholders
- Arrange the stakeholder communication channels and manage stakeholder conflicts
- Categorize project stakeholders and build the stakeholder management plan
- Analyze the interest and influence of project stakeholders
- Arrange the stakeholder communication channels and manage stakeholder conflicts
- Choose the appropriate leadership style for each project stakeholder
- Apply win-win negotiation techniques with project stakeholders
Target Audience
Project managers, members of project offices, project sponsors, functional managers, senior management and individuals interested in project stakeholder management.
Course Outline
- Stakeholder management overview
- Categorizing and prioritizing project stakeholders
- Managing project stakeholder communications
- Leading project stakeholders
- Negotiating with project stakeholders
Course Duration: 5 days
Course Description
Learn how to setup and build an effective Project Management Office (PMO) by attending our PMO Setup Course. This executive level course is meant to help the project management team define the best approach and strategy in setting up their Project Management Office. As there are more than one model and type of PMO’s and many stages that can be attained, it is imperative that the Project team is aware of all the underlying components that make up a successful rollout of a PMO.
In today’s project driven economy, businesses are increasingly struggling to juggle project delivery targets with profit margins. There is increasing pressure to execute efficiently using a limited number of resources. As such, it has become essential to structure the project management office so that it can become the engine that drives profitable performance for the organization.
You will learn
- The value and advantages a PMO can have for an organization
- Steps required to establish and implement a PMO in a way that is beneficial for the organization over time
- Trends of PMO value production and reasons for these trends
- Techniques to revitalize and improve the performance of an existing PMO that has fallen short of delivering the intended value for the organization
- Different views of the role of the PMO and how to define an applicable role based on the organizational environment
- Models and ways for the PMO to define success and produce value for all stakeholders
- Importance of periodic evaluations of projects, processes, and competency to provide an objective view of expectations and performance
Course Objectives
This course will:- Introduce delegates to the concept and values of setting up a Project Management Office
- Explain how to go about setting up the PMO
- Minimize the road to project success through the use of good PMO Management
Audience
PMO sponsors, project sponsors, someone who has the mandate for a PMO or wants a PMO to exist, someone who runs the PMO, program managers, project managers who need to understand how they support and get support from the PMO, someone actively involved in operating or establishing a PMO.
Course Outline
- Organizational Project Management & Governance
- Establish a PMO
- Managing PMO Success
- PMO Rescue & Recovery Methods
- Project Fraud
- Establishing the PMO Roadmap
- The Advanced PMO 2-Year Plan
- The PMO Toolkit
- Attributes of a Successful PMO
- Enterprise Project Management Systems/Tools
Course Duration: 5 days
Course Description
Enterprise Portfolio Management (EPM) gives organizations the ability to more accurately align projects with corporate goals while simultaneously giving them the ability to successfully complete a larger number of projects.
Is your organization managing multiple projects or programs? Are you challenged with integrating all these projects into a cohesive picture for senior management? Are you having trouble juggling project priorities and allocating resources to meet competing demands? Do you feel you need an integrated, consistent framework for project planning and control across your organization?
These are the kinds of issues and challenges that many our clients face and why organizations of all shape and sizes are turning to the emerging discipline of Enterprise Project Management (EPM).
In a nutshell, EPM is a disciplined approach to project management and resource management that looks at all the project (and sometimes non-project) works in an organization as a collective whole.
You will learn
- Understand Enterprise Portfolio Management and how it supports Executives in achieving business strategies and goals
- Identify the project Portfolio structure and decision making processes
- Understand relationship among Portfolio Management, Program Management, Project Management, and Executive Management
- Define criteria and techniques you can immediately apply to assessing, categorizing, selecting and prioritizing projects to ensure an effective, balanced portfolio
- Create a project selection process that selects and prioritizes projects based on enterprise strategic objectives.
- Apply techniques to measure the effectiveness of your project portfolio
- Recommend processes and tools for understanding resource capacity and allocating resources across the portfolio
- Reduce the number of redundant projects and make it easier to kill projects
- Manage change in a dynamic project portfolio
- Assess organizational readiness and develop a Portfolio Management implementation plan
Audience
This course is designed for Project, Program, and Portfolio Managers, members of the Project Management Office (PMO), project teams, project subject matter experts, and all stakeholders who will be actively interfacing with the service now Project Suite of applications (PPS).
Course Duration: 5 days
Course Description
Enterprise Portfolio Management (EPM) gives organizations the ability to more accurately align projects with corporate goals while simultaneously giving them the ability to successfully complete a larger number of projects.
Is your organization managing multiple projects or programs? Are you challenged with integrating all these projects into a cohesive picture for senior management? Are you having trouble juggling project priorities and allocating resources to meet competing demands? Do you feel you need an integrated, consistent framework for project planning and control across your organization?
These are the kinds of issues and challenges that many our clients face and why organizations of all shape and sizes are turning to the emerging discipline of Enterprise Project Management (EPM).
In a nutshell, EPM is a disciplined approach to project management and resource management that looks at all the project (and sometimes non-project) works in an organization as a collective whole.
You will learn
- Understand Enterprise Portfolio Management and how it supports Executives in achieving business strategies and goals
- Identify the project Portfolio structure and decision making processes
- Understand relationship among Portfolio Management, Program Management, Project Management, and Executive Management
- Define criteria and techniques you can immediately apply to assessing, categorizing, selecting and prioritizing projects to ensure an effective, balanced portfolio
- Create a project selection process that selects and prioritizes projects based on enterprise strategic objectives.
- Apply techniques to measure the effectiveness of your project portfolio
- Recommend processes and tools for understanding resource capacity and allocating resources across the portfolio
- Reduce the number of redundant projects and make it easier to kill projects
- Manage change in a dynamic project portfolio
- Assess organizational readiness and develop a Portfolio Management implementation plan
Audience
This course is designed for Project, Program, and Portfolio Managers, members of the Project Management Office (PMO), project teams, project subject matter experts, and all stakeholders who will be actively interfacing with the service now Project Suite of applications (PPS).
DATABASE COURSES
Course Duration: 4 days
Course Benefits:
Databases represent the core of an organization’s informational infrastructure. To effectively maintain those databases, it is imperative for administrators to be well-trained. In this hands-on course, you will gain the knowledge and skills to create and configure Oracle 10g databases, manage memory and storage effectively, and deploy essential procedures to maintain your organization’s database and ensure its availability and security.
You Will Learn How To:
- Create, Configure and maintain Oracle 10g databases
- Administer databases using the Structured Query Language
- Optimize space and performance for effective storage management
- Maximize databases efficiently using the Oracle Entreprise Manager
- Ensure database security by managing user privileges and roles
- Implement Oracle partitions to manage large tables and indexes
- Deploy appropriate backup, recovery and flashback procedures
Who Should Attend
- Administrators involved in the management of Oracle 10g databases.
- Database Administrators and developers who are new to Oracle Database Management System
- Others interested in database administration using Oracle 10g
Course Content:
- Oracle Architecture
- Installing the Oracle Database Software
- Creating an Oracle Database
- Managing the Oracle Instance
- Managing Database Storage Structures
- Administering User Security
- Managing Schema Objects
- Managing Data and Concurrency
- Managing Undo Data
- Implementing Oracle Database Security
- Configuring the Oracle Network Environment
- Proactive Maintenance
- Performance Management
- Backup and Recovery Concepts
- Performing Database Backup
- Performing Database Recovery
- Performing Flashback
- Moving Data
Course Duration: 4 days
Course Description
This course offers students an introduction to Oracle Database 11g database technology. In this class participants will learn the concepts of relational databases and the powerful SQL programming language. This course provides the essential SQL skills that allow developers to write queries against single and multiple tables, manipulate data in tables, Create database objects, and query Meta data. In addition, the advanced features of SQL in order to query and manipulate data within the database are taught. Advanced querying and reporting techniques are explained. Schema objects that are useful for data warehousing and other application areas are discussed in detail. Students learn about manipulating large data sets and storing and retrieving dates according to different time zones.
Target Audience
Application Developers, Business Intelligence Developer, Database Administrators, End Users, Forms Developer, PL/SQL Developer, Portal Developer
Course Outline
- Understanding oracle 11g application
- Restricting and Sorting Data
- Using Single-Row Functions to Customize Output
- Reporting Aggregated Data Using the Group Functions
- Displaying Data from Multiple Tables
- Using Sub queries to Solve Queries
- Using the SET Operators
- Using DDL Statements to Create and Manage Tables
- Schema Creating Other Objects
- Managing Objects with Data Dictionary Views
- Controlling User Access
- Manage Schema Objects
- Manipulating Large Data Sets
- Generating Reports by Grouping Related Data
- Managing Data in Different Time Zones
- Searching Data Using Advanced Sub queries
- Regular Expression Support
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IT & BUSINESS STRATEGY
Course Duration: 5 days
Course Description:
This course provides IT Managers and Practitioners with a practical understanding of IT Service Management, the underpinning core ITIL® Service Delivery and Service Support Processes and implementation guidance. It describes a set of processes involved in developing an IT framework and features both lecture and interactive hands-on learning experience throughout the course. This results in a thorough grounding in the basic theory of ITSM, which can be used to take the Foundation Certificate in IT Service Management, or to participate in ITSM projects at any level. The ITIL® Foundations Certification Exam is administered at the end of the course.
Target Audience
The target audience are IT Managers, Business Unit Managers, IT Services Managers, Supplier Managers, Consultants and those responsible for the support and implementation of Information Technology in their organization will benefit from this course
Pre-requisite:
Familiarity with IT Services is recommended
Course Outline
- Introduction to ITSM/ ITIL
- Configuration Management - with Exercise
- Service Desk
- Incident Management
- Problem Management
- Change Management - with Case Study
- Release Management
- Service Level Management - with Exercise
- Availability Management - with Case Study
- Capacity Management - with Case Study
- IT Service Continuity Management
- Security Management
- Financial Management
- Wrap Up / Review of Sample Exam
- Exam Preparation Module
- ITIL Foundation Exam
Course Duration: 4 days
Course Description:
The strategic aspect of services within the Service Lifecycle should not be underestimated. It is essential that IT fits in with the business. This requires specific knowledge and skills. How can you include services at a strategic level? This module offers a thorough basis for strategic development, appraisals, financial management and demand management
Audience:
You are a CIO, CTO, manager, team leader, designer, architect, planner, IT consultant, IT audit manager, IT security manager or ITSM trainer or are a member of the supervisory staff. Your role involves dealing with or being responsible for developing strategies for services
Pre-requisites:
The certificate is a follow-on after gaining the ITIL® Foundation in Service Management (possibly in combination with Bridge). You followed your training with an EXIN-accredited training Organisation.
Course Outline:
Candidates are tested on the following categories:
- Introduction to service strategy
- Service strategy principles
- Service strategy processes
- Governance
- Organizing for service strategy
- Technology considerations
- Implementing service strategy
- Challenges, critical success fact
Course Duration: 4 days
Course Description:
Service design is important for organizations that work according to ITIL®. The continued improvement of services with the Service Lifecycle of IT Service Management requires a thorough design process. This module teaches experts, within their roles, the concepts and skills associated with good service design
Pre-requisites:
The certificate is a follow-on after gaining the ITIL® Foundation in Service Management (possibly in combination with Bridge). You followed your training with an EXIN-accredited trainer
Course Outline:
Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:
- Introduction to service design
- Service design principles
- Service design processes
- Service design technology-related activities
- Organizing for service design
- Technology considerations
- Implementation and improvement of service design
- Challenges, critical success factors and risks.
Course Duration: 4 days
Course Description:
This 3-day course immerses learners in the overall concepts, processes, policies and methods associated with the Service Operation phase of the Service Life cycle. The course covers the management and control of the activities and techniques within the Service Operation stage, but not the detail of each of the supporting processes. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL® best practice and positions the student to successfully complete the associated exam.
Audience:
- Individuals who have their ITIL v3 Foundation Certificate (or the ITIL v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL certifications.
- Individuals who require understanding of the ITIL Service Operation phase of the ITIL core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization.
- IT professionals working in or new to a Service Operation environment and requiring a detailed understanding of the concepts, processes, functions and activities involved.
- Individuals seeking the ITIL Expert certification in IT Service Management for which this qualification is one of the prerequisite modules.
- Individuals seeking progress towards the ITIL Master in IT Service Management for which the ITIL Expert is a prerequisite.
- A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers.
Pre-requisite:
- Hold an ITIL v3 Foundation Certificate or ITIL v2 Foundation + v3 Foundation Bridge Certificate
- Must have attended an ITIL Service Operation training with an Autorised Training Organisation
Course Duration: 4 days
Course Description
This official ITIL capability certification course enables you to master the key ITIL processes needed to create a stable IT infrastructure that business can rely on. It includes a mix of instructor-led training and hands-on exercises to help participants learn about the practical application of the ITIL concepts, organizational structures, roles, functions and process activities related to the following processes:
- Incident Management
- Problem Management
- Request Fulfillment
- Event Management
- Access Management
What you will learn
- How OSA processes and functions bring value to the business in supporting the service lifecycle
- In-depth review of the key processes, and their associated activities, functions, roles, responsibilities, challenges, risks and critical success factors:
- Incident Management
- Problem Management
- Request Fulfillment
- Event Management
- Access Management
- In-depth review of these critical related functions:
- IT Operations Management
- Technical Management
- Application Management
- Service Desk
- The impact operational support and analysis has on operational activities and other processes such as Change, Configuration, Release & Deployment, Capacity, Availability, Knowledge, Financial, and IT Service Continuity Management
- Technology and implementation considerations
Course Benefit
- Deliver maximum value to your organization by mastering key ITIL processes that enable you to minimize downtime – keeping staff productive and the business running as smoothly and efficiently as possible
- Create an enterprise IT priority model covering Incidents, Problems and Changes in support of customer Service Level Agreements
- Effectively identify and eliminate Incidents from your production environment
- Increase availability and improve operational stability by reducing mean time to restore up to 80% for Major Incidents
- Reduce the cost of handling Incidents through streamlined escalation policies and procedures
- Improve the effectiveness of the Service Desk by clearly defining roles and responsibilities for the Service Desk personnel and other support roles
- Improve user satisfaction and reduce cost by streamlining the provisioning processes of Request Fulfillment
Who should attend
- Individuals who have attained the ITIL Foundations Certificate in IT Service Management and who wish to advance to higher level ITIL certifications
- Individuals involved in the OSA processes and functions identified above, and who require a deep understanding of how they may be used to enhance the quality of IT service support within an organization
- IT professionals working within an organization that has adopted ITIL and who need to be informed about and thereafter contribute to an ongoing service improvement program
Prerequisites
You must hold the ITIL Foundation Certificate in IT Service Management, attained through either the ITIL IT Service Management Essentials (V2) plus the ITIL V2-V3 Foundations Bridging Course or the ITIL Foundations course. Your certificate must be presented as documentary evidence to gain admission to this course.Course Duration: 4 days
Course Description
This official ITIL capability certification course enables you to master the key ITIL processes needed to create a stable IT infrastructure that business can rely on. It includes a mix of instructor-led training and hands-on exercises to help participants learn about the practical application of the ITIL concepts, organizational structures, roles, functions and process activities related to the following processes:
- Capacity Management
- Availability Management
- IT Service Continuity Management
- Information Security Management
- Demand Management
What you will learn
- Service Management as a practice and how it creates business value
- In-depth review of the key processes, and their associated activities, functions, roles, responsibilities, challenges, risks and critical success factors:
- Capacity Management
- Availability Management
- IT Service Continuity Management
- Information Security Management
- Demand Management
- How the Risk Management processes works in the context of these processes
- Technology and implementation considerations for the key processes
- Important considerations for continual improvement of these processes
Course Benefit
- Build a tactical Availability and Capacity plan to support IT Strategy and Service Portfolio investment and implementation decisions
- Move IT Service Continuity from a sporadic project to an embedded process approach
- Integrate Information Security Management into the full Service Lifecycle
- Move Risk Management from a reactive audit perspective to a proactive strategic planning process
- Use technical capacity and availability data for Service and System planning and reporting
- Who should attend
Capacity Managers, Availability Managers, IT Service Continuity Managers, Disaster Recovery managers, IT Security Managers, IT Risk Managers, and any IT professional involved with the processes described above.
Perquisites
You must hold the ITIL Foundation Certificate in IT Service Management, attained through either the ITIL IT Service Management Essentials (V2) plus the ITIL V2-V3 Foundations Bridging Course or the ITIL Foundations course. Your certificate must be presented as documentary evidence to gain admission to this course.
Course Duration: 4 days
Course Description
In this course, you will be immersed in the practical aspects of the ITIL service lifecycle and processes associated with the release, control, and validation (RCV) of services and service delivery. The main focus of this course is on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. The main process focus areas of this course include:
- Service asset and configuration management (SACM)
- Change management
- Change evaluation
- Release and deployment management
- Service validation and testing
- Request fulfillment
- Knowledge management
What You'll Learn
- Importance of Service Management as a practice concept and Service Transition principals, purpose, and objective
- Importance of ITIL Release, Control, and Validation while providing service
- How all processes in ITIL Release, Control, and Validation interact with other Service Lifecycle Processes
- Processes, activities, methods, and functions used in each of the ITIL Release, Control, and Validation processes
- How to use the ITIL Release, Control, and Validation processes, activities, and functions to achieve operational excellence
- Measure ITIL Release, Control, and Validation
- Importance of IT Security and its contributions to ITIL Release, Control, and Validation
- Technology and implementation considerations surrounding ITIL Release, Control, and Validation
- Challenges, critical success factors, and risks associated with ITIL Release, Control and Validation
Course Outline
- Release, Control, and Validation
- Service Asset and Configuration Management
- Change Management
- Change Evaluation
- Release and Deployment Management
- Service Validation and Testing
- Request Fulfillment
- Knowledge Management
- Technology and Implementation Considerations
Who Needs to Attend
- IT operations, technical, or IT management personnel requiring more information about ITIL best practices
- Anyone responsible for managing, implementing, or consulting on ITIL processes within IT or in conjunction with IT
Prerequisites
- ITIL Foundation Certification (v3 or newer) required
- Two to four years of relevant work experience
Course Duration: 4 days
Course Description
This official ITIL capability certification course enables you to master the key ITIL processes needed to develop service offerings and agreements appropriate to an organization.
It includes a mix of instructor-led training and hands-on exercises to help participants learn about the practical application of the ITIL concepts, organizational structures, roles, functions and process activities related to the following processes:
- Strategy Management for IT Services
- Business Relationship Management
- Financial Management
- Demand Management
- Service Portfolio Management
- Service Catalog Management
- Service Level Management
- Supplier Management
What you will learn
- Value to the business of the SOA processes and their activities
- In-depth review of the key processes needed to support service offerings and agreements, and their associated activities, roles, responsibilities, challenges, risks and critical success factors:
- Strategy Management for IT Services
- Business Relationship Management
- Financial Management
- Demand Management
- Service Portfolio Management
- Service Level Management
- Service Catalog Management
- Demand Management
- Supplier Management
- The reliance upon a good business case and a good understanding of ROI
- Technology and implementation considerations for the key processes
- Important considerations for continual improvement of these processes
Course Benefit
- Manage IT service offerings with certainty by focusing on the key ITIL processes needed to identify, define, cost, and manage services
- Manage customer expectations with realistic Service Level Agreements (SLAs)
- Ensure return on investment and service value through effective management of the service portfolio
- Define a service-based costing framework to support accurate pricing and cost recovery
- Define and manage an actionable service catalog
- Integrate external providers as true partners into your service value network
- Established forecasted use of IT Services in support of demand management and resource balancing
Who should attend
Service Level Managers, IT Supplier Managers, Business Relationship Managers, Financial Managers, and any IT professional involved with the processes described above.
Perquisites
You must hold the ITIL Foundation Certificate in IT Service Management, attained through either the ITIL IT Service Management Essentials (V2) plus the ITIL V2-V3 Foundations Bridging Course or the ITIL Foundations course. Your certificate must be presented as documentary evidence to gain admission to this course.
Course Duration: 3 days
Course Description
COBIT 5 is the only business framework for the governance and management of enterprise IT. Launched in April 2012, COBIT 5 helps maximize the value of information by incorporating the latest thinking in enterprise governance and management techniques, and provides globally accepted principles, practices, analytical tools and models to help increase the trust in, and value from, information systems.
Learn the importance of an effective framework to enable business value. Delve into the elements of ISACA’s evolutionary framework to understand how COBIT 5 covers the business end-to-end and helps you effectively govern and manage enterprise IT. Developed for anyone interested in obtaining foundation-level knowledge of COBIT, the course explains the COBIT framework and supporting materials in a logical and example-driven approach.
Prerequisites: None
Target Audience:
IT auditors, IT managers, IT quality professionals, IT leadership, IT developers, process practitioners and managers in IT service providing firmsCourse Benefit:
- How IT management issues are affecting organizations
- The need for an effective framework to govern and manage enterprise IT
- How COBIT meets the requirement for an IT governance framework
- How COBIT is used with other standards and best practices
- The functions that COBIT provides and the benefits of using COBIT
- The COBIT Framework and all the components of COBIT
- How to apply COBIT in a practical situation
Course Duration: 3 days
Course Description
Get a practical appreciation of how to apply COBIT 5 to specific business problems, pain points, trigger events and risk scenarios within the organization. Learn how to implement and apply COBIT 5 into your enterprise and how to effectively use it for client initiatives. Attendees will walk away with an appreciation of how to effectively use COBIT 5 for different organizational scenarios.
The course material is supported by practical exercises and case-based scenarios. Candidates learn how to apply the COBIT 5 continual improvement lifecycle approach to address requirements and establish and maintain a sustainable approach to governing and managing enterprise IT as “normal business practice”.
Prerequisites:
Successful Completion of the COBIT 5 Foundation ExamTarget Audience:
IT auditors, IT managers, IT quality professionals, IT leadership, IT developers, process practitioners and managers in IT service providing firms, business managersCourse Benefit
- How to analyze enterprise drivers
- Implementation challenges, root causes and success factors
- How to determine and assess current process capability
- How to scope and plan improvements
- Potential implementation pitfalls
Course Duration: 3 days
Course Description
The TOGAF 9.1 Level 1 Foundation course is a 2-day, interactive, classroom-based learning experience.
The course covers the Foundation Level 1 curriculum and many examples of architecture deliverables and artifacts are provided throughout the course. The course enables participants to successfully complete the associated TOGAF Level 1 exam, known as TOGAF 9.1 Foundation. The certification provides validation that the candidate has gained knowledge of the terminology, structure, and basic concepts of TOGAF 9.1, and understands the core principles of Enterprise Architecture and TOGAF.
Course Outline
- Understand the basic concepts of Enterprise Architecture and TOGAF
- Learn the core concepts & key terminologies of TOGAF 9.1
- Understand ADM cycle and the objectives of each phase, deliverables, how to adapt and scope the ADM
- Understand the concept of the Enterprise Continuum; its purpose and constituent parts
- Understand how each of the ADM phases contributes to the success of enterprise architecture
- Understand how Architecture Governance contributes to the Architecture Development Cycle
- Learn how to use various viewpoints are used communicating with stakeholders
- Understand the concept of building blocks and TOGAF reference models
- Learn to apply the ADM guidelines and techniques
- Familiarize TOGAF certification program
Audience
- Individuals who require a basic understanding of TOGAF 9.1
- Professionals who are working in roles associated with an architecture project such as those responsible for
- planning, execution, development, delivery, and operation
- Architects who are looking for a first introduction to TOGAF 9.1
- Architects who want to achieve Level 2 certification.
Prerequisites
None
Course Duration: 3 days
Course Description
Gain the knowledge and skills needed to become certified in TOGAF 9.1. TOGAF, an Open Group standard, is a proven enterprise architecture methodology and framework used by the world's leading organizations to improve business efficiency. TOGAF helps practitioners avoid being locked into proprietary methods, utilize resources more efficiently and effectively, and realize a greater return on investment. TOGAF is an industry-standard architecture framework that may be used freely by your organization to develop an information systems architecture.
In this course, you will gain the knowledge needed to prepare for and achieve both TOGAF 9.1 Level 1 certification, known as TOGAF 9.1 Foundation, and TOGAF Level 2 certification, known as TOGAF 9.1 Certified. You will learn the technology, structure, and concepts of TOGAF 9.1. In addition to gaining the knowledge and comprehension of TOGAF 9.1, you will learn to analyze and apply this knowledge.
What You'll Learn
- Architecture Development Method (ADM) phases in the development of an enterprise architecture
- Architecture Governance in development of an enterprise architecture
- TOGAF Architecture Content Framework
- Building Blocks concept
- Stakeholder Management Technique
- TOGAF Content Metamodel
- TOGAF recommended techniques when developing an enterprise architecture
- TOGAF Technical Reference Model and how to customize it to meet an organization's needs
- Integrated Information Infrastructure Reference Model
- Key deliverables of the ADM cycle
- Partition an enterprise architecture to meet the specific needs of an organization
- Architecture Repository
- Apply iteration and different levels of architecture with the ADM
- Adapt the ADM for security
- SOA as a style of architecture
- Architecture maturity models in developing an enterprise architecture
- Architecture Skills Framework and how to apply it within an organization
Who Needs to Attend
- Individuals who require a deeper understanding of TOGAF 9.1
- Professionals who are working in an organization where TOGAF 9.1 has been adopted
- Architects who will be responsible for developing architecture artifacts
- Architects who wish to introduce TOGAF 9.1 into an architecture practice and who want to achieve a recognized qualification to demonstrate their detailed knowledge of TOGAF 9.1
Prerequisites
There are no prerequisites for this course.
Course Outline
- Management
- The TOGAF 9 Components
- Architecture Development Method
- The Enterprise Continuum
- The Architecture Repository
- The Architecture Content Framework
- The Architecture Content Metamodel
- The Preliminary Phase
- Architecture Governance
- Business Scenarios
- Stakeholder Management
- Architecture Views and Viewpoints
- Building Blocks and the ADM
- Architecture Implementation Support Techniques
- Phase A: Architecture Vision
- Phase B: Business Architecture
- Catalogs, Diagrams, and Matrices
- Phase C: Information Systems Architectures
- Data Architecture
- Catalogs, Matrices, and Diagrams
- Applications Architecture
- Catalogs, Matrices, and Diagrams
- The Integrated Information Infrastructure Reference Model
- Foundation Architecture
- Phase D: Technology Architecture
- Catalogs, Matrices and Diagrams
- Migration Planning Techniques
- Phase E: Opportunities and Solutions
- Phase F: Migration Planning
- Phase G: Implementation Governance
- Phase H: Architecture Change Management
- ADM Requirements Management
- Architecture Partitioning
- Guidelines for Adapting the ADM:
- Iteration and Levels
- Security
- SOA
- Architecture Maturity Models
- Architecture Skills Framework
- Case study
- Exercise
Course Duration: 5 days
Course Description
This 5-day instructor-led course based on the IIBA BABOK Guide (2nd Edition) provides participants with the guided exam preparatory support for the Certified Business Analysis Professional exam. Course benefits include IIBA BABOK content review and exam preparation tutorial.
You will Learn how to
- Establish a firm understanding of the structure and content of the IIBA™ BABOK™
- Increase their likelihood of passing the CBAP™ Exam
- Measure their readiness for taking the exam following IIBA™ BABOK™ Knowledge Area
Who Should Attend
Anyone interested in earning the Certified Business Analyst Professional - CBAP designation and pursuing a career in Business Analysis
Prerequisite
No prerequisites: this course is suitable for both novice and experienced people who wish to prepare for the CBAP™ Exam sponsored by the IIBA™ as long as the CBAP™ Certification Qualifications are met.
Course Outline:
- Enterprise Analysis
- Requirements Planning and Management
- Requirements Elicitation
- Requirements Analysis and Documentation
- Requirements Communication
- Solution Assessment and Validation
- Exam Application/Preparation Process Tutorial
COMPUTER AIDED DESIGN
Course Duration: 5 days
Course Description:
AutoCAD is a general-purpose Computer Aided Design and Drafting (CAD) program which can be used to create all kinds of line drawings. This course is designed to provide delegates with the basic AutoCAD commands and computer-aided-drafting concepts to draw, design, and draft. Emphasis is placed on efficient and accurate drawing techniques incorporating the features, commands, and techniques for creating, editing, and printing 2D production drawings
Course Benefits:
- Draft site plans for council approval
- Create house elevations for a client
- Produce drawings for manufacturing or civil engineering
- Draw up floorplans for interior design
- Create long sections of building plans
Course Outline:
- The AutoCAD Workspace
- Creating a Drawing
- Efficient Workflow
- Dimensioning
- Creating Isometric Drawings
- Working with Polylines
- Working with Blocks
- Printing Drawings
Course Duration: 5 days
Course Description
Auto CAD map 3D is designed to enable new users to learn most of the features and functions of AutoCAD Map 3D software to create, manage, and analyze mapping data. Topics considered fundamental to using AutoCAD Map 3D software are covered in depth. Advanced features are covered, and depending on the needs of each student, can be approached as an introduction or can be followed for a more comprehensive understanding.
Course Objectives
The primary objective of the course is for students to learn the fundamentals of AutoCAD Map 3D, and through hands-on exercises learn how to create, edit, manage, and analyze mapping data.
Prerequisites
It is recommended that students complete the AutoCAD Essentials courseware or know how to use AutoCAD software to create basic geometry, manage layers, enter commands, and manage files. It is also recommended that the student have a working knowledge of Microsoft® Windows® XP or later edition
Course Outline
- Getting Started with AutoCAD Map 3D
- Creating and Editing Geometry
- Linking and Managing Attribute Data
- Importing and Exporting Data
- Using Object Classification
- Working with Raster Images
- Working with Source Drawings
- Using Source Drawing Queries
- Using the Display Manager
- Establishing a Geospatial Environment
- Stylizing Features
- Editing Features
- Using Topology and Spatial Analysis
Course Duration: 5 days
Course Description:
This in-depth AutoCAD® Civil 3D® for Surveyors class is for surveyors and survey technicians that do not necessarily need all of the functionality that is taught in the AutoCAD Civil 3D Fundamentals courses. This class equips the surveyor with the basic knowledge needed to use the AutoCAD Civil 3D software efficiently in a typical daily workflow. Students learn how to import the converted field equipment survey data into a standardized environment in the AutoCAD Civil 3D software and to use the automation tools to create an Existing Condition Plan. Data collection, least square analysis, and traverses are also covered. Other topics that help in increasing efficiency include styles, proper AutoCAD® drafting techniques, the methodology needed to create linework effectively for variables used in defining symbology, surfaces, categorizing points, and importing imagery
Course Benefit:
- The AutoCAD Civil 3D Interface
- Connecting to GIS Data to show existing conditions
- Points overview and styles
- Importing points and coordinate transforms
- Creating points and drafting
- Point groups, grips, and reports
- Point security and editing
- Introduction to data collection in the field
- Introduction to AutoCAD Civil 3D Survey and automated linework
- Survey networks
- Survey Least Squares analysis
- Traverses and their adjustment
- Traverse Loop and Closed Connected Loop adjustments
- Surface overview
- Surface editing
- Surface labels and analysis
Pre-requisites:
Previous experience with the AutoCAD software and a basic understanding of the Surveying profession is recommended.
Course Outline
- The AutoCAD Civil 3D Interface
- Connecting to Geospatial Data
- Survey I
- Survey II
- Surfaces
Course Duration: 5 days
Course Description:
This course teaches the fundamental concepts and basic functions of a GIS, the properties of GIS maps, and the structure of a GIS database. In course exercises, you will develop basic software skills by working with ArcGIS Desktop 10.0 tools to visualize geographic data, create maps, query a GIS database, and analyze data using common analysis tools.
Audience:
- Individuals who do not have any prior GIS education or workplace experience with GIS.
- Managers and GIS support staff who need to understand how GIS fits into their organization.
Prerequisites:
Knowledge of Windows-based software for basic file management and browsing is required.
You will Learn how to-
- Understand what GIS is, what it can do, and how others are using it.
- See how your organization can benefit from a GIS.
- Create a basic GIS map.
- Work with different types of geographic data.
- Access information about geographic datasets and features.
- Apply a systematic approach to analyzing data in order to find patterns and relationships
Course Outline:
- GIS overview
- Components of a GIS map
- Exploring a GIS database
- Map layouts
- Understanding location
- Raster data and vector data
- Geographic data
- Querying data
- Analyzing spatial relationships
- Solving problems with GIS
Course Duration: 5 days
Course Description
Whether you're creating an org chart, mapping a network, or drawing a floor plan, this course will help you master the intricacies of Visio 2013, the powerful diagramming and vector graphics software.This course explore the Visio interface, from working with shapes, creating basic diagrams, and connecting diagrams to adding objects (text, graphics, and links), styling diagrams with themes, and formatting shapes, pictures, and text. The final chapters concentrate on creating different types of projects with Visio: org charts and brainstorming diagrams, timelines, calendars, floor plans, and prototypes.
Course Outline
- Getting started with the Visio interface
- Modifying the Ribbon and Quick Access toolbar
- Using Smart Shapes
- Connecting shapes
- Inserting text, pages, graphics, containers, and hyperlinks
- Formatting objects and text
- Showing and hiding elements
- Printing and publishing diagrams
- Creating layers
- Working with themes
- Building org charts, timelines, calendars, floor plans, and prototypes
You will learn to
- Understanding the Microsoft “Ribbon”, Quick Access Toolbar, and Backstage View.
- Create new diagrams.
- Find out how to manipulate and add shapes.
- Discover how to use rulers, grids and guides.
- Learn how to connect shapes using lines and dynamic glue.
- Create cross-functional flowcharts.
- Discover how to work with themes.
- Find out how to create an organization chart.
Audience
Anyone interested in becoming proficient in the use of Microsoft Visio 2013 tools for improved productivity.
Prerequisite
You must hold the ITIL Foundation Certificate in IT Service Management, attained through either the ITIL IT Service Management Essentials (V2) plus the ITIL V2-V3 Foundations Bridging Course or the ITIL Foundations course. Your certificate must be presented as documentary evidence to gain admission to this course.
QUALITY MANAGEMENT COURSES
Course Duration: 3 days
Course Description:
IASSC Six Sigma Yellow Belt course provides “front line” employees and Six Sigma team members with an understanding of the philosophy and goals of Six Sigma as well as an understanding of their role in a Six Sigma program. This workshop intensive course walks participants through each step of the DMAIC process utilizing a series of hands-on exercises in each phase to build an understanding of how to work with data as part of a Six Sigma team.
Course Objectives:
- To understand how you can solve problems more effectively
- To explain the concepts associated with Six Sigma and Lean Sigma
- To introduce the tools used in the methodology
- To answer any questions surrounding - Six Sigma, and Lean
- To remove the myths associated with the concepts
- To explain how to deploy Lean Six Sigmain an organisation
Course Benefit:
- Change the way you tackle projects and problems to become more effective
- Understanding of Six Sigma and Lean; show that you are up-to-date with current thinking
- Understand the tools and techniques associated with Lean Six Sigma and Lean
Who Should Attend
Individuals who will be participating on Six Sigma teams, will be undertaking activities related to Six Sigma or will be impacted by Six Sigma activities.
Course Content:
- Define Phase
- Measure Phase
- Analyze Phase
- Improve Phase
- Control Phase
Course Duration: 3 days
Course Description:
Lean Six Sigma is a methodology and toolkit that can drastically improve your business processes. Whether you are in manufacturing or services, Lean Six Sigma can help you to eliminate waste, reduce defects, increase quality and improve your profitability by focusing on process areas that add value and provides a through working understanding of the Define Measure Analyze Improve and Control (DMAIC) model which is the foundation for Six Sigma projects
Course Outline:
Delegates leave our Lean Six Sigma Green Belt training course with the knowledge required to identify, scope and run effective Six Sigma projects that drive continuous improvement for your organisation.
DEFINE
- The Basics of Six Sigma
- The Fundamentals of Six Sigma
- Selecting Lean Six Sigma Projects
- The Lean Enterprise
MEASURE
- Process Definition
- Lean Six Sigma Statistics
- Measurement System Analysis
- Process Capability
ANALYZE
- Patterns of Variation
- Inferential Statistics
- Hypothesis Testing
- Hypothesis Testing with Normal Data
- Hypothesis Testing with Non-Normal Data
IMPROVE
- Simple Linear Regression
- Multiple Regression Analysis
- Designed Experiments
- Full Factorial Experiments
- Fractional Factorial Experiments
- Advanced Experiments
CONTROL
- Lean Controls
- Statistical Process Control (SPC)
Course Duration: 3 days
Course Description
The Six Sigma methodology is a systematic application that is focused on achieving significant financial results and increasing customer satisfaction. When properly deployed on carefully selected business projects, this methodology can lead to a significant reduction and in many cases, elimination of defects, process waste, and out-of-control processes, which translate into dramatic business gains.
IASSC Lean Six Sigma Black Belt course provides a comprehensive and disciplined model for improvement, aligned and accredited to the Universal Body of Knowledge Standard of International Association of Six Sigma Certification.
You will learn how to -
- Meet company’s business objectives through the recognized DMAIC process.
- To direct Lean Six Sigma projects and obtain the maximum improvements from the learned techniques and skills.
- Achieve significant improvements in critical business processes.
- Apply statistical and problem solving tools to an improvement project brought to class on the first day.
- Reduce process variation.
- Eliminate waste and defects by applying lean and Six Sigma.
- Collect, analyze, and quantify data that enable process improvements.
- Execute the Six Sigma methodology.
- Establish and define process capability.
- Identify and eliminate dominant process variation sources.
- Characterize and optimize processes by computing and applying statistical techniques.
- Design, simulate, and execute designed experiments that depict validated improvement.
- Learn how to plan and implement process control to hold project gains.
- Pass the IASSC Black belt certification at first sitting
Course outline
DEFINE-
- The Basics of Six Sigma
- The Fundamentals of Six Sigma
- Selecting Lean Six Sigma Projects
- The Lean Enterprise
MEASURE-
- Process Definition
- Lean Six Sigma Statistics
- Measurement System Analysis
- Process Capability
ANALYZE-
- Patterns of Variation
- Inferential Statistics
- Hypothesis Testing
- Hypothesis Testing with Normal Data
- Hypothesis Testing with Non-Normal Data
IMPROVE-
- Simple Linear Regression
- Multiple Regression Analysis
- Designed Experiments
- Full Factorial Experiments
- Fractional Factorial Experiments
- Advanced Experiments
CONTROL
- Lean Controls
- Statistical Process Control (SPC)
- Six Sigma Control Plans
DATA CENTER MANAGEMENT COURSES
Course Duration: 4 days
Course Description
CITS is a 4-day course designed to teach the skills, knowledge and competences required of the modern IT specialist working at the senior professional, team-leader, supervisor or management level in IT management. Candidates who successfully complete the course and pass the CITS exam will be awarded the globally recognized CITS credential. This will prove that they have gained the competences required to provide leadership and take responsibility for team performances and development in unpredictable environments, using innovative methods. They will be able to place themselves above their peers, delivering added value to their organizations.
Modules covered
- IT Strategy
- IT Organisation
- Vendor Selection / Management
- Project Management
- Application Management
- Service Management
- Business Continuity Management
- Risk Management
- Information Security Management
- Information and Knowledge Management
- Business Change Management
- Quality Management
Who Should Attend
This course is most suited for seasoned IT professionals who have a need to understand the current requirements and core competences for managing IT in mission-critical environments. It is best suited for participants who have between two and four years of actual working experience in IT, with knowledge of systems, network and/or applications, service desk operations and/or IT professionals working in the position of team leader/supervisor/ manager in any area of IT. This includes those individuals working in the field of sales and consultancy with solution providers.
Prerequisites
To gain the most from this course, the participant should have two to four years of actual working experience in IT.
Course Benefits
After completion of the course the participant will be able to:
- Provide guidance and implementation for IT strategy as set by senior IT and business management
- Select and manage staff, implement training programs, career plan development and job rotation programs
- Select, evaluate and negotiate vendors using RFI, RFP and selection criteria
- Provide guidance for developing, testing and implementing business applications
- Manage and/or assist in IT project management
- Design and implement service management processes for incident, problem and change management Understand the need for business continuity and design the business continuity plan
- Review and implement information security practices and controls
- Assist and initiate risk management practices
- Understand and select new technologies such as cloud computing, big data, Internet of Things and social media to support business change demands
- Select strategies for information management
- Measure and improve quality of IT services
Course Duration: 3 days
Course Description
This 4-day course is designed to expose attendants to the overall risk management process. Focus is on the data center infrastructure, the physical data center facility, and equipment. The attendant will learn how to identify and quantify risk in their organization, creating the ability to reduce the risk to a level acceptable for the organization to allow them to make sound investment decisions based on facts rather than emotions. CDRP is a must for every organization that wants to manage their risk without over spending.
Modules covered
- Introduction to risk management
- Data center risk and impact
- Standards, guidelines, and methodologies
- Risk management definitions
- Risk assessment software
- Risk management process
- Project approach
- Context establishment
- Risk assessment—identification
- Risk assessment—analysis and evaluation
- Risk treatment
- Communication
- Risk monitoring and review
Who Should Attend
The primary audience for this course is any IT, facilities or a data center operation professional who works in and around the data center and who has the responsibility to achieve and improve the availability and manageability of the data center. This represents both end-customers and/or service providers/facilitators. It is highly recommended for data center managers, operations/floor/facility managers, it managers, information security managers, security professionals, auditors, risk managers/professionals responsible for IT/corporate governance.
Prerequisites
There is no specific prerequisite for the CDRP course. However, participants who have at least three years’ experience in a data center and/or IT infrastructures will be best suited. This experience may come from a business or IT background where the participant has knowledge of both environments, and understands the mission of their organization. Attendance of CDCP is beneficial but not a requirement.
Course Benefits
After completion of the course the participant will be able to:
- Understand the different standards and methodologies for risk management and assessment.
- Establish the required project team for risk management.
- Perform the risk assessment identifying current threats, vulnerabilities, and the potential impact based on customized threat catalogues.
- Report on the current risk level of the data center both quantitative and qualitative.
- Anticipate and minimize potential financial impacts.
- Understand the options for handling risk.
- Continuously monitor and review the status of data center risk present.
- Reduce the frequency and magnitude of incidents.
- Detect and respond to events when they occur.
- Meet regulatory and compliance requirements.
- Support certification processes such as ISO/IEC 27001.
- Support overall corporate and IT governance.
Course Duration: 4 days
Course Description
The Certified Data Centre Facilities Operations Manager course is a four-day course which will enable participants to gain in-depth knowledge of managing data centre operations from planning to monitoring and reporting. This course breaks down the complexity of managing a mission-critical high-availability data centre facility into manageable and systematic processes. Not only are the topics covered based on international standards, the course includes best-practices by seasoned data centre professionals with many years’ experience managing global data centre facilities. The CDFOM® is an intensive course packed with a lot of information which brings tremendous value to the participants, enabling them to improve the operations of their data centre.
Modules covered
- The Data Centre Operations Team
- Vendor Management
- Facilities Maintenance
- Managing Safety & Statutory Requirements
- Service Level Agreement (SLA) Management
- Managing Physical Security
- Managing Daily Data Centre Operations/Floor Management
- Capacity Management
- Cable Management
- Data Centre Cleaning and Pest Control
- Data Centre Monitoring and Automation
- Managing Documentations/Archives
- Equipment Life-Cycle Management
Who Should Attend
The primary audience for this course is any IT, facilities or data centre operations professional who works in and around the data centre, who has the responsibility to achieve and improve the high availability and manageability of the data centre operations.
Prerequisites
It is advisable for the participants to have some experience in data centre operations although it is not required. It is highly recommended to attend the CDCP® course before attending the CDFOM® course
Course Benefits
After completion of the course the participant will be able to:
- Setup a data center facilities operations team
- Manage and motivate your facilities management team
- Setup SLA’s and manages those including liabilities, KPI’s etc.
- Manage vendors and measure their performance
- Manage physical security taking into account requirements of standards such as ANSI/TIA-942 etc. Manage safety & statutory requirements effectively and efficiently manage data center operations Manage documents
- Setup equipment life cycle including testing
- Define data center design limits and set-up and manage a proper capacity management plan Commission and decommission equipment
- IT cable management
- Manage the day-to-day data center operations
TELECOMMUNICATIONS COURSES
Course Duration: 5 days
Course Description:
A VPN is a communications environment in which access is controlled to permit peer connections only within a defined community of interest, and is constructed though some form of partitioning of a common underlying communications medium, where this underlying communications medium provides services to the network on a non-exclusive basis.
Virtual private networks have become an essential part of today's business networks, as they provide a cost-effective means of assuring private internal and external communications over the shared Internet infrastructure. Virtual Private Networks: Technologies and Solutions is a comprehensive, practical guide to VPNs.
VPN Fundamentals includes VPN concepts and architectures, an in-depth examination of advanced features and functions such as tunnelling, authentication, access control, VPN gateways, VPN clients, and VPN network and service management. This course presents the various technology components, concrete solutions, and best practices you need to deploy and manage a highly successful VPN.
Course Objectives:
- After completing this course, participants will be able to:
- Understand IPsec, featuring the Authentication Header, Encapsulating Security Payload, Internet Key
- Working with PPTP
- RADIUS Authentication, Authorisation and Accounting (AAA)
- Layer 2 Tunnelling Protocol (L2TP)
- Client-to-Branch IPSec VPNs
- Branch-to-Branch IPSec VPNs
- IPSec Pass-through and NAT
- Securing wireless networks
- Firewalls and Packet Filtering
- Implementing Firewall Security Policies
AUDIENCE:
IT Managers, Security Officers, Network Engineers, Technical Support and anyone interested in VPN.
PREREQUISITE:
Basic Knowledge of TCP/IP
Course Duration: 5 days
Course Description
Very Small Aperture Terminal (VSAT) satellite communications remain important in many situations, including for effective contribution and distribution of digital content, for broadband Internet access in under-developed countries and for infill elsewhere, and for secure communications in disaster and war zones. This course gives a complete treatment of VSAT Systems Engineering, including options for system design, antenna performance, space-segment calculations, and set-up and tuning of VSAT systems.
Who Should Attend
Suitable for technical staff involved in designing or deploying VSAT Systems, and anyone wanting a broad understanding of the capabilities and architecture of VSAT implementations.
Prerequisites:
Some familiarity with satellite communications is assumed, although all key principles are reviewed during the course.
Course Contents:
- Satellite Fundamentals: Commercial Bands, Footprints, Bandwidths, Polarisations
- Propagation, Losses and Fading
- Antenna Alignment: Beacons, Magnetic Offset and Known Signals
- Systems Elements: Encoders, Modulators, Upconverters, SSPA, HPA, KPA, Waveguides, LNBs and LNAs
- System Integration: IFs, LNB Noise Floors, Cable Losses, Impedance's and Level Checks
- Redundant Systems: 1:1, 1:N, 2:N
- Link Calculations: Eb/No, EIRP, Antenna Gains, G/T, Power/bandwidth trade offs
- Commissioning Tests and Documentation
MANAGEMENT AND LEADERSHIP COURSES
Course Duration: 4 days
Course Overview
This workshop has been designed for those in positions where they must speak in front of audiences that are hostile or demanding. This material is also suitable for those who are relatively new speakers who want some encouragement to speak up in meetings or who want some training before they begin making presentations on behalf of the organization.
Speaking under pressure, or thinking on your feet, means being able to quickly organize your thoughts and ideas, and then being able to convey them meaningfully to your audience to modify their attitudes or behavior. It applies to formal speeches as well as everyday business situations.
It requires presence of mind, goal orientation, adaptation, and judgment. It also requires differentiating between oral and written communications.
This course is aimed at improving your skills and learning some new techniques which will give you the persuasive edge when you are making a presentation, fielding difficult questions, or presenting complex information.
Learning Objectives
At the end of this workshop, you will be able to:
- Apply quick and easy preparation methods that will work whether you have one minute or one week to prepare.
- Prepare for questions, even before you know what those questions will be.
- Overcome nervousness that you may have when speaking in front of a group, particularly if the group is not sympathetic to what you have to say.
- Use presentation techniques that establish your credibility and get people on your side.
Course Duration: 4 days
Learning Objectives
At the end of this workshop, you will be able to:
- Learn ways to prioritize, plan, and manage your time.
- Identify your primary leadership style.
- Develop some flexibility to use other leadership styles.
- Determine ways you can meet the needs of employees and co-workers through communication and coaching.
- Explore ways to make conflict a powerful force for creative, well-rounded solutions to problems.
Course Overview
- Learn ways to prioritize, plan, and manage your time.
- Identify your primary leadership style.
- Develop some flexibility to use other leadership styles.
- Determine ways you can meet the needs of employees and co-workers through communication and coaching.
- Explore ways to make conflict a powerful force for creative, well-rounded solutions to problems.
- Introversion/extroversion
- Understanding leadership
- Managing your time and your energy
- The commitment curve
- Employee development models
- Dealing with conflict and difficult issues
- What successful leaders do
Course Duration: 4 days
Course Description
Effective Communication is vital to the success of every organization. This course is a two-day practical workshop which focus on workplace communication in a variety of media that managers should master if they plan to succeed. The participants will learn that effective communication is vital to the success of the organization’s business.
What you will learn
- Use of English language – ability to read, speak and write excellently in English, the official language for business
- Ability to persuade and convince others in ways that obtain agreement or approval on ideas and views
- Ability to blend well in an environment of cultural diversity persuasiveness – ability to present ideas, influence and convince others to obtain agreement and approval on ideas negotiated
Who Should Attend
- Human Resources Managers
- Human Resources Staff
- Client Relationship Managers
- Business Analysts
- All Management Staff
Course Outline:
- Why effective communication is important to success in business
- decision making and problem solving
- stronger business relationships
- Enhanced image for the employee and the organization.
- Formal and informal communication
- Planned communication- meetings, conferences, presentations
- Casual communication - face-to-face conversation, phone calls, emails.
- Communication structures
- The communication processes
- Body Language – the nonverbal communication
- Career advancement through effective communication.
It was fun, educative and worthwhile. I now have a different view on service. Kudos to NSITF and ME
Ukomadu lilian
Officer 1
The training has been so good and useful, it has increased my knowledge and enable me to see effectiveness of service delivery as regards to good business practice and users satisfaction
Idowu Oyetola
I.T officer 1
The training workshop was very exciting, encouraging and enlightening. I wish the Federal Ministry of Works and the Management well in their endeavours and a thumbs up for them
Sunday Oyewole Komolafe
Civil Servant
